VAC-9698 Information, Counselling and Referral Services Office

Mekelle

Organization: CTG - Committed To Good
Location: Mekelle
Grade: Level not specified - Level not specified
Occupational Groups:
- Human Resources
- Children's rights (health and protection)
Closing Date: 2023-05-23

Job description

CTG overview	CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006. CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions. Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services. Visit www.ctg.org to find out more
Overview of position	N/A
Role objectives	Develop and implement an Information, Counselling and Referral Services (ICRS) for the NDRP program. In collaboration with NRC prepare a SOP for ICRS. Conduct training for case workers to provide the services to XCs and capture data for the DREAM Management Information System. Ensure that accurate and timely information is provided to XCs/participants on available services and support. Provide counselling and support to program participants to help them make informed decisions about their reintegration process. Develop and maintain a referral network with relevant service providers to ensure program participants have access to the support they need. Manage the collection, analysis and reporting of data relating to the services provided by the ICR system. Monitor and evaluate the effectiveness of the ICRS and make recommendations for improvement. Collaborate with other members of the DDR team to ensure the ICRS is integrated into the overall program. Ensure that all client information is treated with confidentiality and sensitivity.
Project reporting	Manage the collection, analysis and reporting of data relating to the services provided by the ICR system.
Key competencies	Experience in developing and implementing information, counselling and referral systems. Desirable - knowledge of disarmament, demobilization and reintegration processes. Excellent communication and interpersonal skills. Strong data analysis and report writing skills. Ability to work independently and as part of a team. Ability to work effectively under pressure, prioritize work and meet deadlines.
Team management	This role has no team management responsibility.
Further information	The position is open to Ethiopian nationals. Qualified female candidates are encouraged to apply for this role.
Disclaimer: At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.

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