Job categories IT
Vacancy code VA/2023/B5116/25985
Department/office ECR, UACO, Ukraine
Duty station Kyiv, Ukraine
Contract type Local ICA Support
Contract level LICA-7
Duration Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’
Application period 03-May-2023 to 18-May-2023
Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Functional Responsibilities

This is a local position, it is therefore open to Nationals of Ukraine and to individuals who have a valid residence/work permit.
Summary of the functions:

  1. ICT client services, management and administration

  2. Network administration

  3. Team Management 

  4. Knowledge building and knowledge sharing 
1. ICT client services, management and administration

  • Ensures efficient and effective ICT client services, management and administration, focusing on achievement of the following results:

  • Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.

  • Information technology and systems planning exercises undertaken in the Business Unit, and representing the Business Unit in those undertaken throughout UNOPS.

  • Provision of fast, friendly, and effective user support 

  • Participation in the development of ICT standards and strategies.

  • Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the Business Unit ensuring compliance with registration and upgrades.

  • Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools. 

  • Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.

  • Supervision of information and communication services of the Business Unit and managed projects

  • Effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.

  • Active networking with clients, addressing and improving common areas of concern.

  • Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.

  • Liaison with UNOPS Headquarters, and other relevant units, to determine hardware and software requirements.

  • UNOPS' liaison with the local UN partner agencies on issues relating to UNOPS ICT.                                      
2. Network administration

  • Ensure efficient network administration, focusing on achievement of the following results:

  • Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ based systems.

  • Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.

  • A stable and responsive network environment based on daily monitoring of the network connection.

  • Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.

  • Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations
3. Team Management

  • Facilitates the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.

  • Provides oversight, ensuring compliance by team members with existing policies and best practices.
4. Knowledge building and knowledge sharing

  • Training  and guidance to users in efficient and secure use of ICT systems and services

  • Advice to management, clients and colleagues on subject matter expertise

  • Synthesis and dissemination of best practices to internal collaborators and networks

Education/Experience/Language requirements

A. Education

  • Completion of Secondary education is required.

  • University Degree, preferably in information sciences, computer sciences or engineering, is  desirable and can substitute for some years of experience.

B. Work experience

  • A minimum of 7 years of progressively responsible experience in the field of information technology and/or telecommunications and systems, preferably in an international environment is required.

  • Experience in the usage of computers and office software packages (e.g. Google Suite) is required.

  • Experience in management of Active Directory, Windows servers, and network infrastructure is desirable.

C. Language Requirements
  • Fluency in English and Ukrainian is required.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.