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Operations Expert, GMS/AIDC (Automatic Identification and Data Capture)


  • Organization: UPU - Universal Postal Union
  • Location: Bern
  • Grade: Junior level - P-2, International Professional - Internationally recruited position
  • Occupational Groups:
    • Operations and Administrations
    • Statistics
    • Information Technology and Computer Science
  • Closing Date: Closed
Vacancy Announcement No: UPU/23/P2/FT-NC/406
Title: Operations Expert, GMS/AIDC (Automatic Identification and Data Capture)
Grade: P2
Type of contract: Fixed-term (Non-Core) Appointment
Duration:  12 months
Publication Date: 2 May 2023
Original published date: 2 May 2023
Application Deadline: 11 June 2023
(38 day(s) until closing deadline)
Republished (Currently accepting applications)
Organizational Unit: Postal Operations Directorate (DOP )
Duty Station:  Bern Switzerland
Scheduled date for taking up appointment:  1 August 2023
Organizational Context:
With its 192 member countries, the Universal Postal Union (UPU), a specialized agency of the United Nations, is the primary forum for cooperation between postal sector players. It helps to ensure a truly universal network of up-to-date products and services.
Main duties:
Works with a senior level professional to assist in developing, implementing and providing technical support in hardware and software implementation for the UPU's GMS-related software platform, as well as vertical applications for its scientific/analytical product lines.

1. Installation
- Carries out RFID equipment configuration prior to its installation
- Performs RFID equipment tests against user requirements
- Supervises the full cycle of maintenance of RFID equipment
- Performs maintenance of equipment to ensure optimal services in compliance with standard operations procedures.

2. Maintenance
- Carries out system and hardware maintenance tasks through a network management system, such as running network monitoring, system diagnostics, system optimization and system protection to ensure technology is running effectively
- Maintains technology, including standard installation, configuration, and data storage, in accordance with the configuration document and the local guideline/standard
- Troubleshoots system errors, runs routine diagnostics, document problems and resolutions, and assesses impact of systems issues.
- Replies to queries to ensure that accurate information is provided to stakeholders.

3. Training
- Handles end users by means of training and supports on-site and remotely
- Provides standard technical training and materials to end users of commonly used technology and systems
- Maintains training content and materials

4. Contract management
- Assists in managing contracts with RFID providers
- Monitors the performance of RFID providers based on several key performance indicators
- Performs quality control for RFID equipment supplied by contractors
- Prepares reports about contractors performance
Bachelor's degree or equivalent in IT, engineering, data analytic, statistics or economies
At least two years' experience in the RFID network management (network administration, installation, configuration and maintenance). Some experience working in the UN system or postal sector would be an asset.
Technical knowledge:
1. Experience in network administration
2. Experience in server installation, configuration and maintenance
3. Experience in RFID system implementation
Skills and abilities / competencies:
1. Ability to identify and resolve data discrepancies and operational problems.
2. Ability to work under stress and manage priorities
3. Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately
4. Works collaboratively with colleagues to achieve organizational goals
5. Confidentiality and discernment of sensitive data
Language skills:
Proficiency in English is required. Working knowledge of French would be an asset.
Additional Information:
This is a non-core post. This position will be in full compliance with the "Rules governing non-core staff", which expressly exclude some international benefits (home leave, installation grant, education grant and eligibility to a continuing appointment).

The selected staff will participate in the UPU Provident Scheme and will be insured together with their recognized dependents against the risks of sickness and accidents.

This is a one year contract which can be renewed if the services continue to be required in the future, the funds are available and/or the staff member's performance is satisfactory. However, this appointment does not automatically carry any expectancy of extension or renewal or of conversion to any other type of appointment.
French is the official language of the UPU. English and French are the working languages of the UPU International Bureau.
Priority shall be given for an internal promotion.
The UPU is committed to encouraging diversity within its workforce. Interested candidates from minority groups and/or with disabilities are encouraged to apply. All applications will be treated equally and in the strictest confidence.
Candidates might be considered for other similar posts (for a period not exceeding one year).
Candidates must ensure that they provide relevant contact details so that they can be contacted at any time, to prevent them from being excluded from the selection process.
The UPU is committed to securing the highest standards of efficiency, competence and integrity for its staff members. In this regard, candidates under serious consideration for selection may be subject to satisfactory background checks aimed at validating the educational and professional background records as indicated by candidates in their respective application forms.
Annual salary: (Net of tax)
50,377 USD
Post adjustment: 81.6 % of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

The conditions of service are governed by the Staff Regulations and Rules of the International Bureau of the Universal Postal Union.

Please note that all candidates must complete an on-line application form.
All applications must be received by the closing date as stated in the vacancy announcement.

All applicants employed by postal entities and applying for a vacant position in the Professional (P) or Senior (D) category must be recommended and submitted through the competent postal authority.
Applications not satisfying this criterion may not be considered.

Only candidates under serious consideration will be contacted.

Applications from women and member states are particularly encouraged.

The UPU promotes diversity and work-life balance.

For further instructions regarding the online application process, please visit the UPU internet page at:
Republished (Currently accepting applications)

The UPU has a smoke-free environment

The UPU has a smoke-free environment

This vacancy is now closed.
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