Software Expert

Details

Mission and objectives

UNDP believes that the people of Indonesia should have ownership over the programmes and projects we support. All UNDP programmes therefore actively promote the spirit of mutual respect, support and accountability and subscribe to the principle of national ownership as enshrined in the Jakarta Commitment – a declaration put forward by the government and its development partners in 2009 to strengthen aid effectiveness in Indonesia. In the true spirit of national ownership, all of UNDP’s assistance in Indonesia is implemented by national entities, including line ministries and the Ministry of National Planning and Development, and at the subnational level by line departments, provincial and district authorities as well as community groups. While each programme supported by UNDP has specific and varied objectives, capacity development is one aim that all UNDP programmes – in Indonesia and worldwide – have in common. This takes on many forms including institutional reform, leadership development, education, and training for members of the public such as journalists, and women’s communities. In line with this logic, UNDP advisers work side by side with Indonesian counterparts to strengthen capacities in technical matters, policy formulation and budget planning, amongst others.

Context

The mobile and web-based application initiative has been implemented by the Ministry of Health (MoH) since 2018 and has grown rapidly as an application that enables real-time visibility of vaccine cold chain logistics by digitizing stock supplies and storage temperature across vaccine cold chain points. This digitalization will eventually eliminate stock abnormalities, especially stock-out and over stock due to old data, minimize vaccine wastage and degradation due to temperature excursion during storage, and reduce time consumed for gathering information to create reports from all levels of vaccine managers. Real-time data from the temperature data logger installed in the refrigerator from 5,000 cold-chain points are sent to the SMILE server every 15 minutes and inventory reports from the lower level will be processed by the SMILE system and can easily be viewed on a dashboard based on which data is needed at each level During initial implementation SMILE has evolved from manage logistics for routine immunization COVID19 and routine vaccines, now are expanded to manage supply chain for medical commodities, laboratory supplies, infectious waste management as well as IoT related innovation that connects to SMILE application. The SMILE application will be enhanced to become a platform and digital public good to have more flexibility and scalability to be used across multiple health programs and interoperable with other health apps and dashboard namely www.vaksinkemkes.org.id; ww.penprod.udata.id; National Agency of Drug and Food Control (BPOM), National Internal Audit Board (BPKP), and vaccine distributor (Biofarma). All data in SMILE application must be stored within the country according to the Ministry of Communication and IT mandates since SMILE data is considered as government data. Currently SMILE is used by Puskesmas and health offices throughout Indonesia, the number of registered users in the application is more than 29,000 users and the maximum number of daily transactions is more than 15,000 transactions compare to 100 users and 100 Puskesmas in 2018. SMILE Application consists of separate apps with unique and custom business processes as follows: SMILE Covid-19, SMILE Routine, SMILE e-learning, SMILE IoT integration, SMILE Data Warehouse/Datalake and SMILE Back up.

Task description

Under the direct supervision of Project Officer, the UN Volunteer Expert provides project support services ensuring high quality of work, ensures accurate, timely and properly recorded/documented service delivery and will undertake the following tasks: 1. To provide technical and hand-holding support related to SMILE system for any development/enhancement and software upgrades. a. Study the appropriateness and compliance of the SMILE scale-up in relation to the ToR and contractual obligations of the software partner agency for the enhancement efforts and maintenance services. These criteria should cover all aspects of TOR including Software Completeness, Capacity Building, Training Effectiveness. Technical Assistance, Helpdesk Support etc. b. Assess the quality of the SMILE software in terms of key performance metrics during enhancement and maintenance in the existing software. This will help UNDP to understand the robustness of SMILE software and the enhancement. Assumptions of Task 1 Access to production/test domains for testing purpose will be provided to Software Specialist. 2. Facilitate knowledge building and management for and from the project implementation. • Identifies best practices and lessons learnt from the project and from other initiatives that can be helpful to the project in achieving its goals and objectives; • Organizes and delivers trainings for the operations/project staff on project/programme management issues; • Conducts internal capacity building training for project staff to facilitate appropriate management and timely delivery of project outputs; • Identifies policy issues for codification and sharing; • Leads in generating knowledge products such as best practices and lessons learnt for knowledge sharing; and • Contributes to knowledge networks and communities of practice • Effective contribution to learning and knowledge sharing of software related in collaboration with local and global IT vendors, and counterparts working in digital transformation agenda (ie. MoH, MoEF, UNDP/BRRH, WHO, UNICEF, international NGOs, academia, etc). • Conducts internal capacity building training for project staff to facilitate appropriate management and timely delivery of project outputs including in gender analysis and gender mainstreaming. 3. The incumbent of the position should avoid any kind of discriminatory behavior including gender discrimination and ensure that • Human rights and gender equality is prioritized as an ethical principle within all actions; • Activities are designed and implemented in accordance with “Social and Environmental Standards of UNDP”; • Any kind of diversities based on ethnicity, age, sexual orientation, disability, religion, class, gender are respected within all implementations including data production; • Differentiated needs of women and men are considered; • Inclusive approach is reflected within all actions and implementations, in that sense an enabling and accessible setup in various senses such as disability gender language barrier is created; • Necessary arrangements to provide gender parity within all committees, meetings, trainings etc. introduced. • Any other related tasks as may be required or assigned by the supervisor. Furthermore, UN Volunteers are required to: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities; • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.