| CTG overview |
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more
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| Overview of position |
Job holders performing front office management functions typically report to the Deputy Directors or Head of Offices. In cases where these positions support a specific business stream, the reporting line may be to the Head of Unit, Chief, or the designate.
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| Role objectives |
Gather information with clear direction to support the drafting of documents and preparing reports by other staff. Respond to queries and escalate where appropriate, in order to provide a timely and accurate service to clients. Support processing and managing routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources. Provide revision and proof-reading services for standard documents, to contribute to the development of accurate documentation. Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function. Identify simple discrepancies in statistics and data, such as missing information, and report to senior staff in order to support clients to deliver their work. Take responsibility for data integrity to facilitate availability of accurate information in corporate systems. Provide guidance on routine business support methods and practices to junior colleagues to ensure services are delivered consistently and to the required standards. Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff.
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| Project reporting |
reporting line may be to the Head of Unit, Chief, or the designate.
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| Key competencies |
Leads by Example with Integrity |
Upholds Our clients values, principles, and standards
Demonstrates the Our clients values, principles and standards
Respects others and values diversity
Values diversity using respectful and inclusive language
Stays focused and calm under pressure
Stays focused and calm when under pressure
Demonstrates humility and a willingness to learn
Shows humility and a willingness to learn and share knowledge, seeking and acting on feedback, and taking up opportunities to develop
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Drives Results and Delivers on Commitments |
Delivers results for maximum impact
Is accountable for the delivery of results
Delegates appropriately
Seeks guidance and support where needed
Adapts readily to change
Adapts readily to change adjusting work as needed
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Fosters Inclusive and Collaborative |
Is inclusive and collaborative
Promotes teamwork by sharing ideas and openly raising issues
Gives timely and constructive feedback
Gives timely and constructive feedback to others
Builds and shares new perspectives
Listens attentively to others and shares views
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Applies Strategic Thinking |
Communicates and fulfils Our clientss vision
Embraces Our clients’s vision and how it impacts their role
Embraces curiosity and new ways of doing things
Shows curiosity and implements new ways of doing things when relevant
Analyses and evaluates data
Gathers data and shares knowledge to inform team activities
Considers the impact of decisions
Asks questions to understand the impact of decisions for their objectives
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Builds and Maintains Sustainable Partnerships |
Builds partnerships
Acts professionally with external partners
Collaborates to deliver common objectives
Works together with partners to deliver common goals
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| Team management |
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| Further information |
Four or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.
Knowledge & Skill
• Proficient in the use of office equipment and computer software packages, such as Microsoft Word.
• Knowledge of work routines and methods in order to complete processes under minimal supervision.
• Uses tact and courtesy to give and receive information to a wide range of individuals.
• Ability to identify data discrepancies and rectify problems requiring attention.
• Ability to offer guidance or basic on-the-job training to more junior staff.
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Disclaimer: At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
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