Job description
CTG overview |
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more
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| Overview of position |
Job holders performing front office management functions typically report to the Deputy Directors or Head of Offices. In cases where these positions support a specific business stream, the reporting line may be to the Head of Unit, Chief, or the designate.
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| Role objectives |
Collate information for inclusion in reports, documents and correspondence, to support the effective work of other staff.
Respond to standard queries and provide timely and accurate guidance.
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Process and manage routine administrative and financial tasks in various functional areas,
to contribute to the effective and timely management of resources
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Manage and maintain records and databases, to ensure information is organised and
readily available for staff.
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Maintain relationships with a range of individuals through provision of business support
to assist in information sharing and service delivery to staff.
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Proof-read reports, documentation, correspondence, etc., making changes in line with
established guidelines where appropriate.
Contribute to improvement of business procedures and processes.
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Collect and perform basic analysis of data to contribute to quality business information
management.
Provide guidance to junior colleagues in performing their duties.
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| Project reporting |
reporting line may be to the Head of Unit, Chief, or the designate.
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| Key competencies |
Leads by Example with Integrity |
Upholds Our clients values, principles, and standards
Demonstrates the Our clients values, principles and standards
Respects others and values diversity
Values diversity using respectful and inclusive language
Stays focused and calm under pressure
Stays focused and calm when under pressure
Demonstrates humility and a willingness to learn
Shows humility and a willingness to learn and share knowledge, seeking and acting on feedback, and taking up opportunities to develop
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Drives Results and Delivers on Commitments |
Delivers results for maximum impact
Is accountable for the delivery of results
Delegates appropriately
Seeks guidance and support where needed
Adapts readily to change
Adapts readily to change adjusting work as needed
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Fosters Inclusive and Collaborative |
Is inclusive and collaborative
Promotes teamwork by sharing ideas and openly raising issues
Gives timely and constructive feedback
Gives timely and constructive feedback to others
Builds and shares new perspectives
Listens attentively to others and shares views
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Applies Strategic Thinking |
Communicates and fulfils Our clientss vision
Embraces Our clients’s vision and how it impacts their role
Embraces curiosity and new ways of doing things
Shows curiosity and implements new ways of doing things when relevant
Analyses and evaluates data
Gathers data and shares knowledge to inform team activities
Considers the impact of decisions
Asks questions to understand the impact of decisions for their objectives
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Builds and Maintains Sustainable Partnerships |
Builds partnerships
Acts professionally with external partners
Collaborates to deliver common objectives
Works together with partners to deliver common goals
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| Team management |
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| Further information |
• Knowledge of specialised common business practices and methods, gained through relevant technical training and experience.
• Ability to develop and maintain relationships with a range of individuals in order to provide a high quality support service.
• Ability to carry out basic data analysis and independently rectify problems requiring attention.
• Ability to monitor and record financial transactions. • Good communication skills required to give and receive information andwork with a variety of individuals. • Ability to maintain confidentiality.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
Experience maintaining corporate systems and running queries on ongoing shipments, pipeline information, insurance claims, and food stock.
Experience in administering third party service providers’ contracts.
Experience in compiling contract documentation.
Experience in contract execution.
Experience in budget monitoring and reporting.
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Disclaimer: At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
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