Digital Collaboration & Knowledge Specialist- IPSA 11

Office/Unit/Project Description

The United Nations Development Programme is the global development agency of the United Nations system that operates in 177 countries. To support the UNDP Digital Strategy and enable the digital transformation of the organization, the Information and Technology management (ITM) office is tasked with developing and operating the enabling corporatetechnology platforms and providing relatedservices that power the digitaltransformation including: (1) advice, administration and operation to promote deliveryof maximum businessvalue of each platform;

(2) a global service desk operation; (3) and outreach services and capacity building activities to promoteknowledge sharing and effective, agile planning and governance of technology development and utilization.

Within the Information and Technology management (ITM) office is the Global Support and Capacity Building(GSCB) unit that has the basic mandateof providing a single point of contactto manage client support, incidents and knowledge management related to the organization’s corporate applications including Enterprise Resource Planning systems, Content Management systems and other collaboration tools.The Digital Collaboration & Knowledge Team (DCT) is one of two units in the GSCB. Under the supervision of the Chief, Global Support and Capacity Building, the incumbent manages activities related to the functioning of the capacity building, digital literacy, and knowledge management functions of ITM. The position focuses particularly on leading the team in charge of building capacity within the organization to enable people in UNDP to utilize digital technologies to support daily operations and increase digital literacy and adoption.

The Digital Collaboration and Knowledge Specialist implements UNDP’s digitalstrategy and leadsthe knowledge management role within ITM and extend it towards BMS units in the development and management of the knowledge base within the UNall platform and integrates it with the capacity building activities of the Digital Collaboration & Knowledge Team. This positionwill also be responsible for leading the Digital Collaboration & Knowledge Team to facilitate the creation of knowledge and maintain it to remain relevant and align with the corporate platforms. In addition, the incumbent will lead the team to facilitate Collaboration sessions and drive the newly developed ITM Digital Literacy Framework in order to empower UNDP staff to be digitally literate allowing UNDP to achieveits digital strategy.

1. Planning and design

1. Strategic planning and continuous optimisation of the DigitalKnowledge Management Strategy (DKMS);
2. ensure contiuous communication with our partnersto create/update knowledgeand keep them engage throughcontiuous collaboration
3. chairing the digitalknowledge board to discuss changesin the tools, process or future development of the platforms to alignwith UNDP priorities;
4. creating and maintaining guidance materials and content on UNDP’ internal and external-facing online knowledgeplatforms;

2. Overseeing publication cycle

1. managing the draftingprocess, including review and approvalof proposals; workingwith (prospective) authorsto hone research and papers; fact checking;
2. identifying and liaisingwith peer reviewers,ensuring adherence to quality assuranceprocedures; and facilitating clearance processes;
3. overseeing editing and design processes, supported by externalservice providers, to ensure quality publications;

3. Dissemination

1. developing internal and external communication and engagement plans;
2. working with communications and knowledge management colleagues to positionthe series and to maximise dissemination of digital knowledge and litteracy internally and externally;
3. organizing webinars, dialoguesand other collaborations with the Communities of Practice arounddigital thematic

4. Monitoring and management

1. maintaining pipelineoverview;
2. acting as client-service focal point, ensuringtimely responses
3. tracking uptake; identifying and reporting on key performance indicators;
4. contributing to resource mobilization and partnership building efforts;
5. coordinating Digital Collaboration Team meetings.

5. Managerial Functions

1. People Management through recruitment, performance, and career management of people to motivate and promote organizational excellence; lead the learning management activities including establishing Unit Learning Plans and ensure that supervised staff meet their development needs while addressing UNDP’s ICT enterprise system needs.
2. Contract Management including implementing procurement processes and providingoversight to contractimplementation; payments certification.
3. Content Management by ensuring (1) prescriptive content within the functional areas is continuously updated and available through the Knowledge Base (2) Best Practices are continuously identified, documented, and made availableto clients and peers and (3) appropriate and up-to-date information and learning tools are available.
4. Information Technology Management through leveraging of functionality in UNDP’s corporatetools and applications for improved business results.