Case Worker Assistant

Background/IRC Summary:  

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Today, 13.4 million people in Syria - more than half of the country's population - are in need of humanitarian assistance with needs increasingly being exacerbated by economic decline. Of these, 6.8 million are refugees and asylum-seekers who have fled the country. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis a rapidly expanding portfolio, supported by more than 1000+ staff in Syria Country Program. IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, early childhood development, education, women’s protection and empowerment, non-food items and food distribution, cash assistance, water and sanitation, protection and rule of law, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.

Job Overview/Summary:

The IRC is now expanding its case management services to support individuals and communities in Ar-Raqqa governorate. Protection Case Workers will work to provide case management services to individuals who need support accessing rightful services, as well as provide direct psychosocial support to those socially excluded and/or lack autonomy.  

Responsibilities:

Direct Service Provision:  

• Provide direct emotional and psychosocial support to persons with specific needs (PwSN) through individual case management services, including the assessment of needs, creation of a case action plan, and identification of/facilitating access to relevant services.
• Provide psychosocial support sessions for men and boys according to the program criteria.
• Provide psychosocial support sessions for caregivers.
• Collaborate with other IRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management.
• Provide information to PwSN on available multi-sector services and means of access.
• Conduct thorough assessments.
• Participate in IRC-provided technical trainings and ongoing technical skill support sessions on Protection, counseling skills, trauma, and case management.
• Attend weekly case review meetings with the Case Management Officer to ensure adherence to standards of care and quality case management.
  

Monitoring and Reporting:

• Maintain complete, accurate, and confidential case files to document client interactions and interventions using IRC tools.
• Contribute to weekly psychosocial work plans and reports.
  

Coordination:

• Develop and maintain effective working relationships with all relevant stakeholders including other NGOs, civil society groups, authorities, and UN agencies.
• Develop and continuously update a service mapping system detailing available services and assistance in our areas of operation.
• Ensure that other IRC sectors are efficiently and confidentiality referring cases to the team based on selected criteria.
  

Other:

• Other relevant duties as assigned by the supervisor to support the implementation of the program.
• All IRC staff are required to adhere to The IRC Way Standards for Professional Conduct and the IRC country employment policies.