Job categories IT
Vacancy code VA/2023/B5506/26029
Department/office AR, MMCO, Myanmar
Duty station Yangon, Myanmar
Contract type Local ICA Support
Contract level LICA-5
Duration Open-ended, subject to organizational requirements, availability of funds and satisfactory performance
Application period 15-May-2023 to 05-Jun-2023
Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Functional Responsibilities

1. Functional Responsibilities
      a. ICT Management
  • Assist the ICT officer to develop/implement ICT Plan.
  • Supervise hardware maintenance provided by vendors.         
      b. Network and Server Administration
  • Administration and maintenance of MS Windows Server 2008/2012 Server.
  • Administration of G Suite Admin Console, Manage Setting, Users & Devices, etc          
  • Maintenance of workstations, printer/copiers and ICT equipment.
  • Management and administration of UNOPS data backup system.
  • Maintenance of Cisco and Dell WAN/LAN equipment.
  • Maintenance of communication equipment (VSAT, Fiber Optic Link, Wireless and VHF radio, etc.).
  • Administration and maintenance PABX system.
  • Maintenance of Video and Audio conferencing equipment and ICT equipment.
      c. User Support
  • Install the workstation and require ICT facilities for users.
  • Provide hardware and software troubleshooting support to the office, seeking technical advice and support from ICT colleagues as required.
  • Support desktop operating system, standard Windows software, and various UNOPS customized systems.
  • Support G Suite Applications and related issues
  • Provide staff training on all hardware, software, file management/maintenance and LAN systems if needed.
  • Propose tools and methods for improving the desktop working environment
  • Ensure optimal quality services by maintaining ownership of all reported problems until appropriate resolution is reached and communicated to the person reporting the problem.
  • Assist the ICT team on finding out solutions for the ICT related issues.
      d. Administration
  • Maintenance of an up-to-date inventory of software and hardware.
  • Maintenance of a library of ICT related reference materials.
  • Maintenance of the inventory and stock of supplies and spare parts.
  • Provide management escalation and client notification of technology issues, as needed.
  • Perform other related duties as required.
     e. Report
  • Prepare reports regarding the status of hardware conditions and advise the ICT Officer if they need to be replaced.
  • Informed the ICT Senior officer about frequent issues.
  • Report to ICT Senior officer immediately whenever there are errors on critical network equipment.
2. Monitoring and Progress Control
  • The ICA holder will directly report to the ICT Senior Officer and make contributions as per the TOR.
3. Final Product
  • Provide day-to-day support to users and maintain the ICT system environment to ensure system availability.

Impact of Results

Monitoring & Process Controls

  • Implementation of Security policies
  • Effective security measurement
  • Facilitation of security knowledge sharing



Education/Experience/Language requirements

a. Education
  • High school diploma is required. A Bachelor or master’s degree in computer science or related field will be considered a strong asset
b. Experience
  • 5 years of experience in Information Technology functions are required in combination with a high school degree. A BA or a MA degree may substitute for some or all the required years of experience respectively
  • Minimum 3 years of LAN and Desktop operating systems, Microsoft Windows and Microsoft Office, graphics software, electronic mail systems, and related tools and techniques are required

c. Language Requirements

  • Full working knowledge in written and oral English and fluency in Myanmar language required.
  • Knowledge of another official UNOPS language is an asset.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.