Operations Associate, Volunteer Recruitment

•   Talent acquisition cycle (from sourcing to recruitment)
•   HR administration cycle (from hire to separation)
•   Payroll administration
•   Related guidance, customized packages and support for volunteers and UN entities globally

VSC works in close collaboration with other relevant sections at headquarters, as well as with Regional Offices and Field Units to ensure seamless and consolidated services in accordance with UN Volunteers Conditions of Service, regulations and rules, policies and internal best practices.

Position Purpose

Reporting to the Operations Associate, Recruitment, the Operations Associate, Volunteer Recruitment supports the efforts to identify and attract relevant quality profiles to meet the demand for UN Volunteers. She/he works in close collaboration with the Talent Acquisition Team in the VSC, as well as with Regional Offices and field unites to address volunteer demand. She/he promotes a collaborative, client-oriented approach and supports the maintenance of high-quality service delivery and volunteer satisfaction.

• Provide identification and recruitment services, in adherence to established UN Volunteers Conditions of Service, regulations and policies; 
• Verify quality and consistency of Description of Assignments (DOAs), and provide guidance on designing DOAs to UN host entities, UNV Regional Offices and Field Units;
• Advertise relevant assignments in line with established processes;  
• Identify suitable candidates for various assignments in diverse areas of expertise, for various agencies and partners, according to DOA requirements and in compliance with UNV Recruitment and Selection policy, as per corporate Key Performance Indicators; 
• Check references, obtain relevant clearances and verify performance appraisals for selected candidates, ensuring they match established standards of competence and integrity; 
• Alert supervisor about deficiencies or risks and liaise with Regional Offices and Field Units on special situations and provide guidance on applicable regulations, rules, and policies to ensure full compliance with accountability framework;
• Keep relevant parties updated on status of identification and negotiate adjustments when required; 
• Record actions and data in the volunteer management systems;
• Facilitate timely resolution of queries related to volunteer recruitment.

2.   Outreach and support to talent acquisition

• Liaise with other team members in the VSC, Regional Offices and Field Units to keep abreast of evolving demand for UN Volunteer profiles in their portfolio;
• Leverage social media and other means to identify suitable candidates for individual UNV assignments;
• Identify gaps or shortfalls (languages, specific competencies, etc.) in UNV’s existing talent pool and support talent acquisition efforts to satisfy specific partner demand; 
• Support outreach campaigns and networks of talent sources in coordination with the Talent Acquisition and the Communication teams; 
• Represent the organization during external talent sourcing and outreach events, including online/onsite presentations to potential candidates; 
• Assess and earmark candidates for specific professional categories, taking into consideration a balance of nationality, gender, and language skills, as per corporate targets. Proactively identify candidates with crisis- related experience to enable and help design a rapid surge response;
• Establish and maintain contact with earmarked candidates through targeted correspondence to engage candidates and maintain their interest, as well as their readiness to deploy at short notice.  

3.   Facilitation of knowledge building and knowledge sharing

• Provide input to the design of training materials and corporate activities towards building the recruitment capacity of UNV personnel;
• Synthesize lessons learned in UN Volunteer identification with the aim to improve VSC timeliness and quality delivery; 
• Make contributions to knowledge networks and communities of practice; 
• Provide input on identification policies, systems, and processes for the purpose of continuous improvement;
• Serve on a rotational basis as a focal point for VSC on various projects;
• Perform other administrative duties as may be required.

Supervisory/Managerial Responsibilities: Direct supervision of GS staff. Responsible for creating an empowering work environment, performance management, and capacity development.

 Competencies

• Scale up solutions and simplifies processes, balances speed and accuracy in doing work

• Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking

Learn Continuously

• Go outside comfort zone, learn from others and support their learning

Adapt with Agility 

• Adapt processes/approaches to new situations, involve others in change process

 Act with Determination

• Able to persevere and deal with multiple sources of pressure simultaneously

• Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships

• Facilitate conversations to bridge differences, considers in decision making 

People Management 

UNDP People Management Competencies can be found in the dedicated site. 

Knowledge Generation   

• Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.

Customer satisfaction/ client management   

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs; Provide inputs to the development of customer service strategy; Look for ways to add value beyond clients' immediate requests; Ability to anticipate clients' upcoming needs and concerns.

Job design   

• Ability to design job roles to meet specific organizational objectives

Assessment and selection

•  Knowledge and ability to apply various candidate assessment and selection methodologies, tools and platforms; ability to effectively align them with specific recruitment needs

Recruitment design and management     

• Knowledge of, ability to design and manage end to end recruitment processes  

Talent sourcing and outreach   

• Knowledge of and ability to develop and implement strategies, mechanisms, and platforms to ensure the effective outreach to the relevant segments of the labor market, active and passive candidates internally and externally.

Data literacy

• Understand the potential as well as the limitations of using data driven innovation.
  Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration.

• Only short-listed applicants will be contacted;
• The successful candidate will hold a UNDP letter of appointment;
• This post is for local recruitment only. It is open to citizens of German or holders of residence and unlimited work permits for German.