IT Clerk - Staff GS4 - UNOCHA

• The United Nations Office for the Coordination of Humanitarian Affairs (OCHA) aims to help ensure that emergency response saves lives and protects people in crisis. OCHA also seeks to improve connectivity and coherence between humanitarian and development work, building on the comparative advantage of diverse actors and supporting national and local capacity, towards collective outcomes that reduce risk, need and vulnerability. OCHA Colombia works to ensure that collective, evidence-based situational awareness informs decisions on humanitarian action, seeking to ensure that streamlined data and analysis are provided to inform a rapid, effective, and principled response. OCHA Colombia works to facilitate sufficient, timely, substantial, predictable, and flexible funding that meets the needs of the most vulnerable people. In accordance with its mandate, OCHA conducts advocacy on behalf of the most vulnerable people to ensure effective and principled humanitarian action. This advocacy contributes to action that also enhances the protection of the people concerned.
• This position is located in the Office for the Coordination of Humanitarian Affairs in Bogota, Colombia. The IT Clerk works in the Administrative and Finance Unit of OCHA Colombia and will work in close collaboration with the other units of OCHA Colombia, namely Information Management Unit, Analysis, Communication and Advocacy Unit and Coordination Unit. The IT Clerk reports directly to the Administrative and Finance Officer.

1.) IT

• Provides daily technical support to users of information management tools and technology in OCHA Colombia.
• Provides solutions to IT-related issues, adopting a client-oriented approach.
• Supports implementation of IT management systems.
• Ensures compliance with corporate/headquarters information technology standards, guidelines and procedures for OCHA Colombia.
• Ensures effective functioning of OCHA Colombia hardware and software packages.
• Performs routine technical tasks, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Installs commercial and in-house developed software.
• Supports users in backing up and restoring their files, as well as in virus detection, removal, and prevention.
• Assists in backup and restoration procedures for local drives; Maintains backup logs; assists in off-site storage of backups. 
• Supports networks administration, responding to user needs and questions regarding network access. 

2.) Administrative Duties

• Maintains an updated inventory of software and hardware, stock of supplies and spare parts in the UMOJA system.
• Permanently updates the UMOJA system and internal records, assigning technological equipment to each member of staff and permanently monitoring their status.
• Performs physical and permanent verification of the state of technological equipment and supports disposal processes when required. 
• Provides administrative support, assisting in the procurement processes of goods and services related to information and communication technologies, receiving goods and services at UMOJA and support in the elaboration of the processes for the realization of purchase orders.

3.) Others

• Performs other duties, as required.

Core

Achieve Results:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 

Learn Continuously

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility 

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 

Act with Determination                

LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner

LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

Cross-Functional & Technical competencias

Demonstrate Empathy and Emotional Intelligence

• Genuinely care about people; demonstrate empathy with joys and pains of others 
• Enable the wellbeing of the team(s) 
• Read a group’s emotional currents and power relationships, identifying influencers, networks, and organizational dynamics; adapt leadership styles at the appropriate times 
• See the positive in people, situations, and events

Motivate and Direct                       

• Create and communicate a compelling vision and purpose 
• Align people and resources with organizational vision, strategy, objectives 
• Understand and proactively builds the team/organization culture

Show Managerial Courage

• Face up to organizational and people problems
• Not be afraid to take decision and actions when and as needed 
• Not hold back anything that need to be said, respectfully and diplomatically
• Address conflict in a timely manner, not allow conflicts in teams linger
• Help others through emotional or tense situations, tactfully bringing disagreements into the open and finding solutions all can endorse

• Four (4) years of relevant work experience in information technology, systems engineering, computer engineering, telecommunications engineering or related area for candidates with Secondary Education 
• One (1) year of relevant work experience in information technology, systems engineering, computer engineering, telecommunications engineering or related area for candidates with University Degree
• Experience working with an international organization, and familiarity with the UN system is desirable. 
• Knowledge of all UN platforms including Umoja, Inspira, SAP and Oracle systems is desirable. 
• Customer service skills. 
• Fluency in Spanish (both oral and written) is required and Basic English knowledge is desirable.

Important applicant information

All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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