IT Operations Associate - G6, Quetta

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WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

ABOUT JOB

Job Title: IT Operations Associate

Grade:  G6                    

Type of contract:  Fixed Term                  

Salary: Starting at PKR 257,000 per month

Duration:  12 Months            

Duty Station: Quetta

Vacancy Number: 827100

Date of Publication: 16 May 2023

Deadline of Application: 29 May 2023

This vacancy announcement is for Pakistani Nationals. 

Note: This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile at the current or lower level in Pakistan.

TERMS AND CONDITIONS

WFP offers a competitive benefits package including salary, pension, leave plus a medical insurance.

Remote work may be possible depending upon the operational requirements of the Programme.  Requests are assessed on a case-by-case basis, taking into account the personal circumstances of the requestor given the operational situation.  

JOB PURPOSE

To deliver high quality technical support, system, and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

OTHER JOB REQUIREMENTS

14. Supervision of IT Service Desk in accordance with ITIL best practices.
15. Overall management of WFP network security.
16. Supervise and coordinate Installation, Management and maintenance of IT and Telecommunications Infrastructure including different servers, Operating Systems, switches and routers, VSAT modems, Digital Mobile Radio infrastructure and Wireless network.
17. Supervise remote support to field-based staff (Field Monitor Assistants in different districts of province).
18. Provide technical specifications and perform technical evaluations in local procurement of IT equipment and services.
19. Supervise and coordinate management of inventory of IT equipment in respective offices.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of higher secondary school education. A post-secondary certificate in the related functional area is desirable. University degree in Computer Sciences, computer engineering, Information Technology or in a related field would be given preference. Relevant IT certifications such as CCNA, MCSA will be an advantage.

Experience: Minimum of 6 years of experience is desirable in designing, deploying, and managing IT infrastructure and IT support services.
• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.
• Has experience analysing service management results and development service enhancement recommendations.
• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in procurement/budgeting process.

Language: Fluency in both oral and written communication in English and Urdu.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

Ability to work independently with minimum supervision

HOW TO APPLY

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted.

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action. 

Request for Disability related Reasonable Accommodations: 

It is important to WFP to create an accessible and inclusive workplace for everyone.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to the Diversity and Inclusion team on:  global.inclusion@wfp.org, cc’ing pakistan.hr@wfp.org. A member of the reasonable accommodation team will contact you to

confidentially discuss your needs. 

This email is only to be used for any disability related accessibility requirements, and not for sending the application itself. Due to volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP. 

ABOUT WFP

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

ORGANIZATIONAL CONTEXT

This job is based in the Provincial Office, Quetta and the job holder will directly report and work under the supervision of Head of Provincial Office, WFP Baluchistan.
At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.