Background
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1. Background
One of the priority tasks of the Cabinet of Ministers of Ukraine in the field of administrative services development is to ensure the transfer of public services to electronic form and to expand the functionality of the Unified State Web Portal of Electronic Services (hereinafter referred to as the "Diia Portal") and the Diia mobile application (hereinafter referred to as the "mobile application").
At the end of 2021, the Ministry of Digital Transformation introduced the ePidtrimka project, which made it possible to pay financial assistance to the population of Ukraine and preserve the ability to determine the purpose of such expenditures. Considering the positive results of the project, there is an initiative to introduce a similar approach to increase transparency and efficiency in providing state aid and benefits, while achieving a social effect through spending the provided funds exclusively for their intended purpose. For example, this year, the Ministry of Social Policy of Ukraine is launching a service similar ePidtrimka project to provide monetary assistance for the rehabilitation and recreation of children. Previously, similar projects were carried out through closed and non-transparent competitive selections. Now the project will be implemented based on the ePidtrimka principle, which involves "painted" monetary payments to low-income families, where citizens will independently choose where to send their child for recreation, but there will be no possibility to spend funds for other purposes.
To develop the ePidtrimka programme, the Ministry of Digital Transformation is developing the Diia.Card programme, which will be the only state platform on which all new state monetary assistance programme will be launched/
Considering the above and the importance of further implementing the platform, the Ministry of Digital Transformation approached UNDP with request to support developing a project roadmap and prepare risks analysis for the Diia.Card programme.
Duties and Responsibilities
2. Objectives of the assignment / Scope of services
UNDP is looking for a qualified professional to provide consultation support for conceptualization of the MDT Diia.Card programme through the analysing potential risks and anti-fraud measures and creation of relevant action plans and roadmaps for the programme.
3. Measurable outputs of the work assignment/deliverables
Hence, it is expected that the National consultant on the Diia.Card programme conceptualization will deliver the following services:
Deliverable # | Deliverable essence | Deadline |
Deliverable #1 | Creation of The Risk matrix that provides a structured representation of potential risks that could arise during the anti-fraud process, as well as their likelihood and potential impact on the programme. Expected result: The matrix that includes a comprehensive list of risks and is used to prioritise the implementation of countermeasures and allocate resources accordingly. The matrix should identify and categorize risks in a structured and comprehensive manner and can serve as a reference tool for decision-makers to prioritize risk mitigation strategies. The deliverable must be agreed with the MDT and UNDP | 20 working days after signing the contract |
Deliverable #2 | Comparative analysis of the anti-fraud systems provided by other programme stakeholders, including their effectiveness and their suitability for the programme's risk profile. Expected result: A report (at least 2 pages) comparing the anti-fraud measures implemented by the systems, identifying strengths and weaknesses of these measures, and providing recommendations for the implementation of measures that are suitable for the programme. The deliverable must be agreed with the MDT and UNDP | 20 working days after acceptance of Deliverable 1 |
Deliverable #3 | Development of the Project Roadmap that outlines the key milestones and steps required to implement the anti-fraud measures identified in the risk matrix. It should provide a clear overview of the project, its scope, and its objectives, as well as the roles and responsibilities of team members. Expected result: A detailed plan for implementing the anti-fraud measures, including timelines, milestones, and approximate terms of launching the anti-fraud process according to the programme deadline. The deliverable must be agreed with the MDT and UNDP | 20 working days after acceptance of Deliverable 2 |
Deliverable #4 | Presentation of risks distribution by stakeholders that provides an overview of the risks identified in the risk matrix and compares them by stakeholder group. It highlights the risks that are of particular concern to each stakeholder group and provides recommendations for addressing these risks. Expected result: A report (at least 2 pages) that identifies and prioritizes risks by stakeholder group and provides recommendations for addressing the risks that are of particular concern to each group. The deliverable must be agreed with the MDT and UNDP | 20 working days after acceptance of Deliverable 3 |
Deliverable #5 | Creation of the Action plan for risks mitigation that provide detailed plan for addressing the risks identified in the matrix. It outlines the steps that need to be taken to implement the anti-fraud measures, including the allocation of resources and the establishment of timelines. Expected result: A detailed action plan for implementing the anti-fraud measures identified in the risk matrix, outlining the steps and responsibilities required to address each risk. The deliverable must be agreed with the MDT and UNDP | 20 working days after acceptance of Deliverable 4 |
Deliverable #6 | Description of Social media monitoring implementation that outlines the methods and tools used to monitor social media platforms for potential inappropriate information related to the programme. It should include a review of relevant social media platforms, such as Telegram, Facebook, and others, and identification of potential sources of threats, such as phishing and scams. Expected result: A report (at least 2 pages) outlining the methods and tools proposed to monitor social media platforms for potential threats to the programme, and a plan for responding to threats detected through social media monitoring. The deliverable must be agreed with the MDT and UNDP | 20 working days after acceptance of Deliverable 5 |
* The consultant should provide his/her proposal regarding the quantity of working days needed for each deliverable, based on the tentative deadlines indicated above, and indicate in the financial proposal amount distribution by deliverable section.
4. Management arrangements
The National consultant on the Diia.Card programme conceptualization will be responsible for achieving the objectives of the assignment. He/ She will be responsible for all personal administrative expenses associated with the assignment.
5. Monitoring requirements / Terms of payment
The National consultant on the Diia.Card programme conceptualization will work under the overall supervision of the DIA Project Manager and will work closely with DIA Support Senior IT Specialist.
All deliverables shall be approved by UNDP in written form through e-mail after consultations with the MDT. No documents should be published or distributed to third parties without the approval of MDT and/or UNDP.
All documents should be submitted to the UNDP in electronic form (*.docx, *.xlsx, *.pptx, and *.pdf or other formats accepted by UNDP). The language of the materials and reports is Ukrainian. The analytical paper should be submitted to UNDP for comments and approval.
Competencies
6. Corporate Competencies
- Demonstrates integrity by modelling the UN’s values and ethical standards;
- Promotes the vision, mission, and strategic goals of UNDP;
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
- Treats all people fairly without favouritism;
- Fulfils all obligations to gender sensitivity and zero tolerance for sexual harassment.
7. Required experience and qualifications
- At least university degree (Bachelor’s) in computer science, communication technologies, cybersecurity, management, public administration, marketing or another sphere
- At least 3 years of experience as project manager or product manager
- At least 2 years of experience in IT-related projects
- At least 1 year of experience in government digitalization projects will be an asset.
- Experience with anti-fraud systems or fraud-monitoring systems will be an asset.
- Fluent Ukrainian; working knowledge of English will be an asset;
8. Documents to be included when submitting the proposal
| ? | Personal CV, including information about experience in similar projects / assignments, as well as the email and telephone contacts of at least three (3) professional references; |
? | Financial proposal in line with information presented in Section 3. Measurable outputs of the work assignment/deliverables; |
| ? | Example(s)/sample(s) confirming experience with anti-fraud systems or fraud-monitoring systems supported by the relevant links (if any; can be included in the respective CV section or provided separately) – optional |
Required Skills and Experience
9. Evaluation Criteria
- Educational background – 10 pts max
- 10 pts – Master degree or similar in computer science, communication technologies, cybersecurity, management, public administration.
- 8 pts – Master degree or similar in other sphere or Bachelor’s degree in computer science, communication technologies, cybersecurity or related field.
- 7 pts –Bachelor’s degree in another sphere.
- Experience as project manager or product manager – 35 pts max
- 35 pts – 4+ years of experience;
- 30 pts – at least 3 years of experience;
- Experience in IT-related projects – 10 pts max
- 10 pts – 5+ years of experience;
- 9 pts – 3-4 years of experience;
- 8 pts – at least 2 years of experience;
- Experience in government digitalization projects – 5 pts max
- 5 pts – available experience (at least 1 year) ;
- 0 pts – no such an experience;
- Experience with anti-fraud systems or fraud-monitoring systems – 5 pts max
- 5 pts – available experience (at least one example/sample);
- 0 pts – no such an experience 0;
- Language Skills – 5 pts max
- 5 pts – Native / fluent Ukrainian. Working knowledge of English;
- 4 pts – Native / fluent Ukrainian.
Maximum available technical score – 70 points
EVALUATION METHOD:
? Cumulative analysis
Contract award shall be made to the incumbent whose offer has been evaluated and determined as:
a) responsive/compliant/acceptable, and
b) having received the cumulative highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation.
* Technical Criteria weight: 70%
* Financial Criteria weight: 30%
Only candidates obtaining a minimum 70% from the maximum available technical score (49 points) would be considered for the Financial Evaluation
The maximum number of points assigned to the financial proposal is allocated to the lowest price proposal and will equal to 30. All other price proposals will be evaluated and assigned points, as per below formula:
30 points [max points available for financial part] x [lowest of all evaluated offered prices among responsive offers] / [evaluated price].
The proposal obtaining the overall cumulatively highest score after adding the score of the technical proposal and the financial proposal will be considered as the most compliant offer and will be awarded a contract.
10. Financial Proposal
? Lump sum contract
The financial proposal shall specify a total lump sum amount, and payment terms around specific and measurable (qualitative and quantitative) deliverables (please, refer to Section 3 Measurable outputs of the work assignment/deliverables). Payments are based upon output, i.e. upon delivery of the services specified in the TOR. In order to assist the requesting unit in the comparison of financial proposals, the financial proposal will include a breakdown of Cost by Components.