Humanitarian Officer - Community, Communication, Engagement and Accountability (CCEA), Humanitarian Advisory Team
- Organization: UNDP - United Nations Development Programme
- Location: Port Moresby
- Grade: Level not specified - Level not specified
- Social Affairs
- Communication and Public Information
- Humanitarian Aid and Coordination
- Monitoring and Evaluation
- Civil Society and Local governance
- Closing Date: Closed
Following the departure of OCHA from PNG in June 2015, UNDP assumed the role of humanitarian coordination in addition to its overall responsibility to conduct operational activities for disaster mitigation, prevention and preparedness. The Humanitarian Advisory Team serves as the secretariat for the Disaster Management Team and provides critical humanitarian coordination, support, and advice to the Government, UN agencies, the Resident Coordinator, civil society, and faith-based organisations to better prepare for and respond to emergencies and crises.
The team supports the mobilization and coordination of effective and principled humanitarian action in partnership with national and international entities to alleviate human suffering in emergencies. The team also supports the National Disaster Centre to address key goals, including updating the Disaster Management Act, enhancing communication and coordination between national and provincial disaster management bodies, and providing technical support on contingency planning and needs’ assessments.
In this context, UNDP is seeking a Humanitarian Officer - Communication, Community Engagement and Accountability (CCEA) to be based in Port Moresby as part of the Humanitarian Advisory Team. This person will be responsible for coordinating CCEA activities during disaster preparedness and response, through the facilitation of the PNG Disaster Management Team’s Community Engagement Working Group (CE WG) and its associated work plan in humanitarian contexts.
The Humanitarian Officer CCEA will work with the Humanitarian Coordination Officer and will be directly supervised by the Humanitarian Coordination Specialist.
Within delegated authority and with support from the Humanitarian Coordination Officer, the Humanitarian Officer - CCEA represents the Working Group in relevant coordination forums reporting on the priority CCEA issues and advising on appropriate courses of action, to enable decision-making. In addition, the Humanitarian Officer - CCEA advocates for the integration of CCEA approaches within humanitarian operations and facilitates the development of joint planning, fundraising, common advocacy and through execution of the the following duties:
Advisory and technical support
- Review of the CCEA scoping study Review the CCEA scoping study Yumi wok bung wantaim (We work together): The status of communication, community engagement and accountability in humanitarian action in Papua New Guinea and compile relevant CCEA documentation relating to specific emergency responses, as appropriateSupport clusters/sectors and partners to enhance CCEA in their programmes.
- Facilitate a rapid self-assessment of current cluster/sector AAP/CCE practices to measure current performance against global commitments
- Identify, document and share context-specific best practices relating to mainstreaming CCEA approaches
- Disseminate tools, guidance and promote practice that supports integration of CCEA standards and principles across the humanitarian programme cycle (HPC), with the support of a Senior Advisor – CCEA if necessary
- Initiate, convene facilitate and coordinate the community engagement working group (CEWG). Working with government partners (where feasible), local civil society, CDAC Network members and other relevant humanitarian and non-humanitarian actors (e.g. mobile network operators, media, etc.), ensuring discussions are participatory, results oriented and well-documented.
- Actively support and promote national actors’ membership in the Working Group where possible helping to broker partnerships with international actors.
- Initiate, convene, facilitate and coordinate the Community Engagement working group
- Maintain the profile of the CE WG and ensure strong representation of community engagement needs and priorities in inter-sector forums (e.g. ICCG, DMT or equivalents, etc.).
- Develop a 4Ws (who does what, where and when) matrix on CCEA activities with input from each of the clusters/sectors.
- Coordinate the implementation of a community engagement needs assessment, in order to further understand community information needs, communications preferences, languages spoken and understood, community dynamics, social norms, cultural beliefs, superstitions and other anthropological factors that could impact programmes, as appropriate. Questions can be adapted from the IASC- endorsed menu of AAP questions.
- Facilitate the development of WG strategy that reflects the assessed community needs, with objectives and indicators, through consultative and inclusive processes including the views of national NGOs, government, mobile network operators (MNOs) and other relevant stakeholders.
- Coordinate the inclusion of appropriate CCEA indicators in joint needs assessments and standalone CCEA assessments, as well as in the response monitoring framework.
- Coordinate community-based monitoring of feedback mechanisms to ensure that they accurately reflect community preferences and the changing context, with the support of a Senior Advisor- CCEA if necessary.
- Facilitate the analysis of trends in community feedback and propose programme recommendations to resolve issues, with the support of a Senior Advisor- CCEA if necessary.
- Working with the National Information Management Officer, support the functioning of the working group by ensuring that partners are familiar with and use the 4W reporting format for activities, that the WG mailing list and contact details are regularly updated and that a shared drive is established and organised well, populated with relevant CCEA documents, assessments, evaluations and WG outputs, to build a common knowledge base among partners.
- Coordinate with other technical working groups and clusters/sectors to ensure that approaches are complementary.
- Provide advice and support to enable a predictable approach to how WG partners are collecting, protecting, analysing, sharing and aggregating data about community preferences, priorities, feedback and participation, with the support of a Senior Advisor- CCEA if necessary.
- Develop a process of aggregating the analysis of community feedback provided by organisations to deliver an overview of priority concerns and issues of the community, with the support of a Senior Advisor- CCEA if necessary. Seek inputs from cluster/sector leads and other decision-makers to ensure the output reflects their information needs.
- Design and produce an engaging reporting product that can be shared within coordination forums (e.g. DMT and ICCG) to regularly update them as to the priority concerns and issues of the community.
- Serve as a primary focal point on CCEA-related issues across humanitarian operations, ensuring that decision-makers have access to high-quality data and analysis on the views and perceptions of community members, advocating for this to be a high agenda item in decision-making forums, and that the results and follow up on this input is tracked.
- Represent the WG and the priority CCEA issues during inter-cluster/sector coordination group meetings and provide a summary of key issues/concerns and solutions. Actions taken based on these summaries should be documented and communicated back to the communities, where possible.
- Advocate, educate, and forge consensus among all those involved in the emergency response, on the tools and approaches for establishing effective community engagement.
- Support partners and CE WG members to build their capacity in CCEA with an emphasis on participatory approaches and tools, including community dialogues, mediating town hall meetings, co- creation of key messages, and whenever possible developing practical exercises at community level.
Collaboration with the PSEA initiative
Where possible, coordinate closely and collaborate with the PSEA coordinator to:
- Identify community preferences for feedback channels, including for sensitive issues (conducting risk assessments where necessary).
- Map existing complaint and feedback channels and, support organisations to establish additional channels based on identified gaps and community preferences.
- Establish and agree on referral mechanisms for feedback between organisations, (if one organisation receives feedback about another organisation, how this is reported, actioned and the community informed of the outcome) including agreed protocols for timely responses.
- Design a community engagement strategy that informs the community about risks (including SEA) and codes of conduct for aid workers, building community trust in feedback and complaints mechanisms, and informing the community about SEA survivor assistance packages, etc.
- The incumbent will be required to perform other related duties as required.
- Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
- Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
- Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
- Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
- Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
- Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
- Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies:
- Communications: Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience, Ability to manage communications internally and externally, through media, social media and other appropriate channels
- Partnership Management: Ability to build and maintain partnerships Zith Zide networks of stakeholders, Governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies
Business Direction & Strategy
- System Thinking: Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
Digital & Innovation
- Data Analysis: Ability to extract analyse and visualize data (including Real-Time Data) to form meaningful insights and aid effective decision making
- Innovation capacity building: Ability to define and create the conditions for trying out new ways of working or introducing new problem solving approaches to an organisation, Ability to develop, manage and evaluate a learning curriculum that raises awareness, builds confidence, strengthens innovation capabilities around a certain method, tool or technique; or helps develop an innovation mindset., Ability to create the authorising environment (mandate, incentives) to embed and spread new ways of working. In-depth knowledge of one or more innovation methods, broad knowledge of innovation processes and innovation management. Ability to align a learning and development strategy with broader innovation strategy
- Relationship management: Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding
Programme and Policy (2030Agenda:Engagement & Effectiveness)
- Crisis management support: Crisis related communication and advocacy
- Advanced university degree (Master's degree) in political science, social science, international studies or a related field is required. A a first-level university degree (Bachelor’s degree) in political science, social science, international studies or a related field is required
- A minimum of 2 years with Master's degree or 4 years with Bachelor’s degree experience in the humanitarian sector, with significant experience working in communication, community engagement or Accountability to Affected Populations (AAP)
- Experience coordinating multi-stakeholder working groups or forums to achieve common goals is highly desirable
- Experience in Disaster Risk Management, Humanitarian Response and Climate Change related projects would be an advantage.
- Experience in building consensus and brokering partnerships.
- Experience facilitating participatory approaches is highly desirable.
- Ability to work collaboratively as part of a team in a challenging and highly fluid environment, flexibility and the ability to handle constant change
- Familiarity of UNDP system, rules and procedures is an advantage
- Promotes the vision, mission, and strategic goals of UNDP
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
- Treats all people fairly without favoritism
- As strong understanding of political sensitivities and ability to work positively with all partners in a politically dynamic environment
- Demonstrated capacity in knowledge sharing and knowledge management and ability to promote a learning environment in the office through leadership and personal example
- Ability to comprehend in-depth practical knowledge of inter-disciplinary development issues
- Ability to conduct research and analysis and strong synthesis skills.
- Ability to assist lead strategic planning, results-based management and reporting
- Ability to support development of innovative approaches to program design, implementation, monitoring evaluation of development programmes and projects
- Ability to use resources in a cost-effective manner
- Ability to work with minimal supervision
- Ability to build strong relationships with clients, focuses on impact and result for the client and responds positively to critical feedback; consensus-oriented
- Encourages risk-taking in the pursuit of creativity and innovation
- Assist lead teams effectively and shows conflict resolution skills
- Consistently approaches work with energy and a positive, constructive attitude
- Demonstrates good oral and written communication skills
- Demonstrates openness to change and ability to manage complexities
- Proactive and have the ability to discuss openly with all senior and technical government staff
- Demonstrates results-orientation and efficiency in a multi-tasking environment
- Demonstrates capacity to perform effectively under pressure and hardship conditions
- Highly develop inter-personal, negotiation and teamwork skills, networking aptitude, ability to work in multi-cultural environment
- Highly developed inter-cultural communication and skills
- Fluency in written and spoken English. Demonstrated advanced writing and editing skills in English.
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