UN Security Guard (Roster), UNCP Multiple Duty Stations (Astana, Almaty), Kazakhstan

1. Provide safety & security services for the UN in Kazakhstan (Astana or Almaty cities).
2. Manage access control at the UN Common Premises (in Astana or Almaty cities).
3. Monitor various safety, security, and communications systems (e.g., fire, earthquake).

Provide safety & security services for the UN in Kazakhstan

• Ensure full uninterrupted coverage of the safety and security measures implemented to protect UN personnel, assets (including the premises), and operations.
• Regularly conduct premises and/or sector patrols to monitor the status of safety & security measures and identify any possible risks to the safety, security, or wellbeing of UN personnel, assets, and operations.
• Ensure that all equipment (including uniforms) issued under individual or team responsibility is properly maintained, presentable, and in good working condition.
• Immediately respond to any suspected, possible, or actual threats to safety or security, or any other irregularities as per standard operating procedures, instructions, or best judgement. Such response may include reporting to the Senior Security Guard and other appropriate personnel. Any actions taken should be recorded.
• Receive, record, and appropriately act on any information received via any means that may impact safety or security.
• Participate in related training, drills, and remain up to date with the latest techniques.
• Perform any other duties directed by the UNDSS Security Advisor.

Access control at the UN Common Premises

• Be the first point of contact for visitors, which may include requests for information, access, and assistance in routine and emergency situations.
• Monitor and register all visitor and UN personnel access and egress from the UN premises as per standard operating procedures. Maintain awareness of personnel within the premises at any given time.
• Verify the identity of visitors prior to allowing access. Conduct searches of visitors and belongings as appropriate and in accordance with standard operating procedures.
• Handle deliveries and service personnel in accordance with standard operating procedures.
• Operate access and egress points as appropriate (e.g., gates, doors, etc.), as per standard operating procedures.
• Be courteous at all times when interacting with visitors and personnel, including during times of emergency.

Monitor various safety, security, and communications systems

• Monitor and ensure the effectiveness of safety and security systems including, but not limited to, alarms, firefighting equipment, CCTV, and communication networks.
• Respond to any alerts or irregularities as per standard operating procedures, appropriate instructions, or good judgement, and record such irregularities and any actions taken

Institutional Arrangement 

The UN Security Guard performs their duties under the direct supervision of UN Senior Security Guard, and under the overall guidance of the UNDSS Security Advisor. Administrative management of the UN Security Guard, including the NPSA contract, is under UNDP.

Cross-Functional & Technical competencies 

Communication: 

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.

Customer Satisfaction/Client Management:

• Ability to respond timely and appropriately with a sense of urgence, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.
• Provide inputs to the development of customer service strategy.
• Look for ways to add value beyond clients' immediate requests.
• Ability to anticipate client's upcoming needs and concerns.

Risk Management:

• Ability to identify and organize action around mitigating and proactively managing risks.