ICT Analyst

Mogadishu

Organization: UNDP - United Nations Development Programme
Location: Mogadishu
Grade: Level not specified - Level not specified
Occupational Groups:
- Information Technology and Computer Science
Closing Date: Closed

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Organizational Setting and Reporting Relationships: The UN Office for the Coordination of Humanitarian Affairs (OCHA) is part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions.

This national professional position is located in the Office for the Coordination of Humanitarian Affairs (OCHA ) based in Mogadishu ; Somalia .

Duties and Responsibilities

Responsibilities: Under the general supervision of the Administrative Officer at OCHA in Somalia. The ICT Analyst will perform the following duties:

Within limits of delegated authority, the ICT analyst will be responsible for the following duties:

1) Ensure effective, reliable network administration focusing on the achievement of the following:

results:

Update and maintain network and systems to ensure that they are secure and using the most
current technology
Make sure Microsoft Office 365 suite functions properly with close cooperation with HQ
ICT
Maintain security firewall system, maintain and update antivirus software, maintain back update
Respond to ICT Support requests in a timely fashion to ensure minimum disruption
In charge of network monitoring services

2) Ensure high-level professional supports with a solution-oriented approach for hardware and software at all time with focusing on the achievement of the following results:

Prepare hardware specifications for users align with ' One ICT Box"- standard conformity
HQ and ensure adequate stock
Liaise with vendors for maintenance, delivery of nonstandard hardware, software, and other
services
Make sure the hardware is functional in the OCHA office
Support software selection and troubleshooting
Ensure printers are functioning, and periodically maintained.
In charge of the office and LAN management blueprint. Support and troubleshoot office networking.

3) Ensure high-level professional support for ICT functioning by focusing on the achievement of the following results:

Facilitation on remote connections for teleconferences using VTC/Webex/teams-any
connection using a web-based streaming
Periodic upgrade of OS to all hardware
Ensure adequate stock supplies of ICT consumables (cartridges/non-standard IT equipment) by maintaining tracking of the usage and replenishment of stock with no disruption in operation
Established a tracking system for the hand-over of office equipment/loan to staff members, recovery of loan equipment
Maintain inventory of equipment, propose to the head of the administrative unit for any disposal of obsolete office equipment.
Establish guidelines on the protocol for using office smartphones during missions outside the country/personal usage
Provide support for tips on minor troubleshooting and advice on how to apply business apps

4) Ensure support for IT and business continuity plan, disaster recovery, and security-related matters:

Update and circulate regularly Business Continuity Plan (BCP), and support for testing it twice/year
Performs any other duties as may be assigned.

Competencies

PROFESSIONALISM: Knowledge of information technology/information management, particularly in systems analysis, database design and programming. Knowledge of several high-level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities and execution protocols. Shows pride in work and in achievements, demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning & Organizing:

Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Client Orientation:

Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Teamwork:

Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Required Skills and Experience

Education:

Advanced (Master) Degree or equivalent in International Relations, Political Science, Economics, Business Administration, or related social sciences is required or
First-level university degree in computing, information technology, and management information system with a combination of 2 years of relevant work experience may exceptionally be accepted in lieu of the advanced university degree.

Experience:

A minimum of two years of progressively responsible experience in Networking support or related field is required.
Experience in Microsoft Operating Systems, Microsoft Office Solutions, system installation and configuration or related areas is required.
Experience supporting clients using MS365 applications is required.
Experience in using cloud services is desirable.
Experience in ICT inventory management processes and systems is desirable.
Experience in working in the UN Common System rules and procedures or other comparable organizations is desirable.
Experience in international humanitarian response is desirable

Language Requirements:

Fluency in both English and Somali is required.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

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This vacancy is now closed.
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