By continuing to browse this site, you agree to our use of cookies. Read our privacy policy

INTERN - Transformation Team Office of the Secretary General, OSG


  • Organization: ICAO - International Civil Aviation Organization
  • Location: Montreal
  • Grade: Internship - Internship
  • Occupational Groups:
    • Administrative support
  • Closing Date: Closed

Org. Setting and Reporting
The position is located in the Office of the Secretary General (OSG). The Secretary General, with the support of the Office of the Secretary General, provides leadership and general direction to the work of the staff working in the ICAO Secretariat. The Secretariat consists of the Office of the Secretary General, five Bureaus, seven Regional Offices, the Finance Branch, the Office of Internal Oversight, and the Ethics Office. The OSG is responsible for the general direction of the work of the ICAO Secretariat and its efficient and effective management of. The OSG promotes a change management culture with the objective of modernizing the working methods of the Organization. OSG is responsible for overseeing the implementation of the Organization’s Business Plan, and ensuring the efficient, transparent, and effective use of resources of the Organization. A key component of the current Business Plan is the Transformational Objective which encompasses a number of strategic organization reforms, business change and transformation with the goal to transform ICAO into a modern, digital, adaptive and collaborative organization demonstrating operational excellence. The incumbent reports directly to the Programme Coordinator, Transformation Team, OSG, with whom he/she consults on a regular basis. Members of the Transformation Team and the Office of the Secretary General may also provide direct input and guidance to the work of the intern.
Under the overall supervision of the Programme Coordinator, Transformation Team, OSG, the intern will: • Support the Transformation Team in the overall preparation of senior-level management meetings, including through supporting the preparation of documentation and presentations; • Support the preparation of background and reference documentation, presentations, minutes and actions, for meetings, including Transformational Objective governance meetings and engagement sessions; • Assist in the preparation of correspondences, speeches and talking points, and support the preparation of presentations and other material for the Chief Transformation Officer and the Secretary General; • Support the tracking of decisions and instructions as well as assist in monitoring their implementation; • Assist the Transformation Team in the development of management tools such as dashboards and tracking tools, as may be required ; • Assist the Transformation Team in change management and communication planning and implementation, as may be required; • Supports process (re) engineering, mapping and documentation as may be required; • Assist with the Transformation Team operating rhythm, including scheduling meetings and management of the Transformation calendar and email inbox; and • Perform other tasks as assigned.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed. Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks "outside the box"; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
At the time of application, candidates are required to have completed or be enrolled in a graduate degree programme (second-level university degree or higher). Applicants pursuing studies in countries where higher education is not divided into undergraduate and graduate stages, should have completed at least four years of full-time studies at a university or equivalent institution towards the completion of a degree.
Job - Specific Qualification
Not available.
Work Experience
• Proficiency in Microsoft Office including Word, Excel and PowerPoint is essential; Power BI and Project is desirable. • Practical experience in using lcollaborative documentation processing tools or work management platforms is desirable • Proficiency in Microsoft Office including Word, Excel and PowerPoint is required. • Knowledge of ICAO and its mandate, the aviation sector or the United Nations system is desirable.
Essential requirements: Fluent reading, writing and speaking abilities in English. Desirable requirements: A working knowledge of a second language of the Organization (Arabic, Chinese, French, Russian, or Spanish).
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
Special Notice
Interns are not paid. All costs related to travel, insurance, accommodation, and living expenses must be borne by the intern. The duration of the internship is between six to twelve months. The intern is expected to work five days a week, on a full-time basis. Interns shall not be eligible to be engaged in any other form of employment within ICAO during the period of internship and shall not be eligible to apply for or be appointed to any post in the Secretariat or be contracted for any other remunerated employment with ICAO for the six months immediately following the end of their internship. You may need a work permit to work in Canada as an intern. HOW TO APPLY Interested candidates must complete an on-line application form and attach a recommendation letter from the educational institution. To apply, please visit ICAO’s e-Recruitment website at: Internship (
United Nations Considerations
In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis. Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.
No Fee
ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.
This vacancy is now closed.
However, we have found similar vacancies for you: