Network and Telecom Engineer

17-07-2023

Grade:

Grade 7Temp Monthly - PensionCHF784318/07/2023

The recruitment policy of the WTO is to seek to attract and retain staff members offering the highest standards of competence, efficiency and integrity. As an Equal Opportunities Employer, the WTO gives full regard to merit and diversity.

This is an opportunity for a temporary contract from mid-August until December 2023. The assignment is in the WTO Headquarters in Geneva, Switzerland and the incumbent is expected to be present on WTO premises. The Regular Teleworking Policy of the WTO (Administrative Memorandum No. 993) will apply as appropriate.

Within the IT Solutions Division (ITSD), reporting to the Chief, IT Infrastructure Section, the incumbent of the position will perform the following duties:

1. Manage, monitor and support Microsoft Active Directory system. This includes tasks for e.g. GPO creation and modification, troubleshooting in case of issues.

2. Manage, monitor and support WTO Servers. This includes tasks for e.g. Deployment of new servers (physical and virtual) following the SoP, troubleshooting in case of issues.

3. Manage network supervision and monitoring tools to ensure the availability of network services at all times.

4. Manage, monitor and support Teams telephony infrastructure.

5. Manage, monitor and support Azure cloud infrastructure.

6. Assist in the day-to-day operations of the infrastructure involving monitoring, pro-active maintenance, problem solving, providing 2nd level support by responding to incident and change requests, coordinating 3rd level support within existing support contracts as well as assisting in the optimisation of existing services.

6. Assist other Network and System Engineers and Project Managers on specific tasks assigned and act as a back-up resource for the IT Infrastructure team in their areas of responsibilities.

7. Research online, attend technical briefings and keep up to date with fast moving technological changes through courses, seminars and self-training in order to provide suitable solutions and technical support.

8. The incumbent, after a short integration period will be required to work independently and assume the assigned responsibilities. This will require regular interaction with IT Service Desk and other sections including IT Security team within the ITSD.

The WTO IT environment consists of around 1300 users/computers and 90 servers.

REQUIRED QUALIFICATIONS

Education:

An advanced university degree with specialization in IT Network and Operations, or basic university degree in Computer Science, Mathematics, Engineering or related field combined with work experience equivalent to an advanced university degree.

Knowledge and Skills:

Technical Knowledge and Skills:

At least extensive knowledge in two of the following areas:
1.    Microsoft Active Directory, Security permissions management, DNS, DHCP, and DNS.
2.    Server OS: Microsoft Windows Server 2016/2019/2022 and Redhat Enterprise Linux 7/8.
3.    ITIL processes especially Incident, Change and Problem Management.

Good knowledge of the following:
•    LAN/WAN and Internet technologies as well as TCP/IP protocol.
•    Teams telephony system.
•    Linux Redhat in Enterprise environments.
•    Windows10.

Working knowledge of Video Conferencing solutions like Zoom and WebEx. 

Knowledge of main Azure services (application gateway, app service, SQL) would be considered an advantage.

Behavioural Skills:

The incumbent must have the ability to prioritize and execute tasks in a demanding situation and make sound decisions. He/she must be capable of working under stress and in an autonomous manner.
 

The following interpersonal capabilities are required: ability to present technical facts to knowledgeable specialised audiences; to persuade others to a point of view using fact; to establish and maintain good working relationships with colleagues; to communicate information in a clear way; to make technical presentations; to work as a member of a team while working independently to achieve his/her objectives.

Work Experience:

Excellent knowledge and at least two years' experience at the level of an enterprise environment of similar size as described above.

Language:

Proficiency in English is required. Knowledge of an additional working knowledge of the WTO (French, Spanish) is an asset.

Additional Information:
 

Only applications from nationals of WTO Members will be accepted.

The WTO may use various communication technologies such as video or teleconference for the assessment and evaluation of candidates. The recruitment process may also involve the use of various forms of testing, assessment centres, interviews and reference checks.

Applicants may be required to sit a written examination.

Applicants will be contacted directly if selected for an interview.

All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the closing date – Geneva (Switzerland) time – stated in the vacancy announcement.

PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE CLOSING DATE WILL NOT BE ACCEPTED.

The WTO is a non-smoking environment.