By continuing to browse this site, you agree to our use of cookies. Read our privacy policy

Senior Functional Analyst IT/ Finance


  • Organization: Medair
  • Location: Lausanne
  • Grade: Junior level - Junior
  • Occupational Groups:
    • Banking and Finance
    • Information Technology and Computer Science
  • Closing Date:


Global Support Office (GSO) position based in Lausanne, Switzerland. Swiss or eligible EU citizens, or those with a valid work permit for Switzerland, can apply.

Starting Date & Initial Contract Details

As soon as possible. Full-time open-ended contract. 

Role Overview

The purpose of the Senior Application Administrator is to: 1. Support the Medair in analysing, exploring and investigating the organizational processes and systems, by designing, transforming and managing Medair’s application landscape, to improve, implement and maintain systems and to address changes within Medair through technology. 2. Solve technical issues, user administration (including role concepts) and systems configuration. 3. Provide technical administration and improvements for the new Unit4 ERPx, FP&A, Excel Tools and other applications under the responsibility of Support Systems and Integration Team (SSIT).

Project Overview

Medair’s Global Support Office (GSO) provides operational guidance for country programmes, along with both technical and compassionate support for our relief workers. Within our headquarters and affiliate offices, we are also responsible for promoting the work of Medair to the world, raising and manage the funds needed to run our life-saving and sustaining programmes, and to recruit international and GSO staff. Global ITS provides Medair with centralised governance, strategy, direction, innovation and support in the use of the information technologies that amplify people to people strategy. Global ITS provides a centralised approach to ensure cost efficiency and integration, including country programs in strategic design of systems, and delivers services locally where practical to ensure that day-to-day needs of our GSO and country program colleagues are met. The Support Systems Integration Team delivers on the strategic direction for our Support Function Systems primarily located at the GSO – including HR, Finance, Logistics.

Our Culture

Key Activity Areas

Functional Analysis (30%)

  • Working closely with the business owners in each functional area, spearhead and provide Business Process analysis and Business Requirements gathering as a formal discipline. Lead workshops across functions within Medair. This role will primarily focus on Finance functions.
  • Proactively identify, analyze, and document process gaps/improvement opportunities, including governance across functional areas such as Finance, HR and Logistics.
  • Proactively engage with department leaders and users to understand how data-driven changes to process, products, services, software, and hardware can improve efficiencies and add value. 
  • Identify and prioritise technical and functional requirements, obtaining feedback and gaining approval to implement changes.
  • Maximise the strategic use of applications/systems used by Medair.
  • Manage the product backlog and present sprint proposals and reviews to different stakeholders.
  • Documents business requirements and creates detailed functional/technical system specifications.
  • Be part of internal and cross-cutting projects to ensure the alignment of business processes and solutions.

Application Administration (60%)

Applications Administration

  • Primarily become technically responsible for the Unit 4 ERPX cloud-based software, Unit 4 FP&A, and associated Excel tools. Secondarily, provide back up support for Sage People HR, Wigii platform. 
  • Translate business requirements into logical, component-based technical designs.
  • Perform administration / configuration / data migration / integration duties on select systems in accordance with project objectives.
  • Keep the Security, role, data matrixes up-to-date.
  • Create and design technical specification documentation.
  • Drive resolution of issues that come up during the deployment phase of projects.
  • Implement or oversee implementation, coordinating tests and observing initiation of system to validate performance. 

Data Quality Management

  • Ensure accuracy of input data, output data and data migration
  • Evaluate issue patterns and their respective operational functions to plan and recommend process improvements and system upgrades. 

User Support and Training

  • Provide second-level support to users
  • Stay up to date: use existing training, (community) resources, and develop skills and knowledge about the latest features. Train users accordingly.

Vendor Management (10%)

  • Work with contracted service providers and other technical groups to resolve system issues and/or implement new features.


  • This position requires an awareness of current developments in technology, methodologies (Agile/Scrum, etc) and the ability to identify gaps in process and propose improvements within the systems workflow or business process.

Team Spiritual Life

  • Reflect the values of Medair with staff, beneficiaries, and external contacts. 
  • Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary. This position is also advertised on Jobup.


  • Bachelor’s degree required in Computer Sciences, Information Systems, Engineering or similar.
  • Any additional specialization would be an asset.
  • English (spoken and written), French advantageous.

Relief & Recovery Orientation Course (ROC)

What is the ROC and why is it required?


  • Minimum of 5 years professional experience in a relevant field of work.
  • Demonstrated experience in business systems analysis, design and system testing to a senior level.
  • Experience working within a Finance function, or having a working knowledge of Finance functions is highly desirable.
  • Experience working with administration of payroll systems is desirable.
  • Experience handling helpdesk tickets from internal/external users.
  • Demonstrated confidence and extensive experience in dealing with C-suite level executives within large, cross-cultural, global organizations.
  • Participation in a full ERP implementation is an advantage.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.