Communication and Information Systems (CIS) Assistant - EU nationals only

1.  Reporting Line:

The Communication and Information Systems Assistant reports to the Head of Communication and Information Systems (CIS).

2.    Main Tasks and Responsibilities:

·      To provide service and technical reporting to the Head of CIS;

·      To assist in performing problem management and incident management analysis, and develop general solutions to enhance the quality and reliability of CIS services;

·      To liaise with relevant CIS sections on the implementation of approved CIS change management requests through standardised release management procedures;

·      To assist in designing the deployment, development, testing, and maintenance processes of CIS standard hardware, software, systems, and peripherals;

·      To assist in designing and deploying departmental training activities including user training programs in support of new technologies and procedures;

·      To assist in the design and implementation, management, and maintenance of CIS telecommunication systems in all office locations;

·      To provide technical support for IT-network and information systems, including microwave and Wi-Fi links, Local Area Network, and Windows-based client applications and server systems;

·      To provide support for Mission telephony systems including IP telephony, videoconferencing, and GSM equipment;

·      To deploy, install, maintain, and support all data centre as well as end-user equipment, servers, personal computers, software, and services in the Mission;

·      To assist in planning, implementing, and maintaining data recovery tools, business continuity measures, and disaster recovery measures, ensuring high availability of Mission-critical data centre services throughout the Mission.

 

3.    General Tasks and Responsibilities:

·      To identify and report on lessons learned and best practices within the respective area of responsibility;

·      To contribute and ensure timely reporting on activities within the respective area of responsibility;

·      To take account of gender equality and human rights aspects in the execution of tasks;

·      To undertake any other related tasks as requested by the Line Manager(s).

 

4.  Essential Qualifications and Experience:

·      Successful completion of a minimum level of secondary education attested by a diploma giving access to post-secondary education and a professional training or certification in a CIS related field; AND

·      A minimum of 3 years of professional experience, after having fulfilled the education requirements.

 

5.  Essential Knowledge, Skills, and Abilities:

·      Knowledge of technologies with wired and wireless networks (e.g. LAN, WAN);

·      Advanced knowledge in administration and support of personal computers with Microsoft Windows 10, Microsoft Office 2016/2019;

·      Problem-solving skills and analytical ability to analyse complex technical customer problems, and manage the same on a day-to-day basis;

·      Expert technical skills and hands-on experience in troubleshooting IT hardware and software issues.