John Snow Inc.
Job Description
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Position Name:
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PC Service Desk Technician 2
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Company/Division:
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JSI
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Reporting to:
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IT Manager
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Location:
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Any Office/International Division, Global
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Organization Background
John Snow, Inc. (JSI) is a global consulting organization dedicated to improving people’s lives around the world through greater health, education, and socioeconomic equity for individuals and communities, and to providing an environment where people of passion can pursue this cause. JSI provides innovative management consulting and technical assistance incorporating a broad range of skills. Founded in 1978, we collaborate with government agencies, the private sector, and local nonprofit and civil society organizations to identify and implement solutions to public health challenges. These partnerships improve the quality, accessibility, and equity of health systems and lead to better health outcomes. To know more please visit our website www.jsi.com
Description
JSI is seeking a PC Helpdesk Technician 2, to become part of the team responsible for day-to-day user support, problem resolution, monitoring and maintenance of desktops, A/V Equipment etc.
The ideal candidate will be expected to have flexibility regarding their established work week hours. This will include working outside of JSI's US work hours of Monday - Friday 8:30 am to 5:30 pm ET, and on Saturdays and Sundays.
Responsibilities:
- Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
- Resolves internal user problems and ensures correct operation of personal computers.
- Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals
- Maintains parts inventory and logs all service/repair activity
- Assist and independently deploy special projects and network implementations.
- Responsible for providing technical support for resolution or escalation of desktop, network, server, software, and/or workgroup related problems.
- Responsible for assisting all users with their questions about any of our supported software and systems to the best of his/her ability, in a professional and courteous manner.
- Development of end-user documentation consisting of configuration, support information, and useful software/hardware tips.
- Creating workstation images
- Patching windows workstations and servers via Kace.
- Perform system setups for new hires.
- Perform other duties as needed
Qualifications:
- Customer support focus.
- Excellent communication skill, written and oral.
- Ability to interact with and assist a wide range of end users.
- Ability to work well within a team and with moderate supervision.
- Ability to handle multiple and conflicting priorities and workloads.
- Ability to work independently, take responsibility, and follow-through.
- Ability to think independently, learn new skills quickly, and adapt to rapidly changing environments.
- One to Three years of end-user support experience.
- Experience with Windows 10.
- Experience with Microsoft Office.
- Experience creating workstation images.
- Experience deploying Windows patches and security fixes.
- An associate’s degree or its equivalent is required
- US visa of some kind would be useful, but not a dealbreaker
How to Apply: Please review the detailed Job Description and submit your application at the following link (please copy and paste the link in your browser):
JSI subscribes to a policy of equal opportunity. Applicants for employment will not be discriminated against on the basis of age, race, color, national origin, caste, ancestry, creed, religion, gender, disability, marital status, sexual orientation, sexual preference, genetic information, political affiliation, or military status (special disabled veterans or veteran status) in any employment decisions.
JSI is a child-safe organization, and the safety and well-being of children is a priority of our organization. We have robust recruitment procedures to ensure that all staff are suited to work with the children served by our programs.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.