Position: Counsellor, VIKALP (Call Centre) Project - Jaipur
About NLR India: NLR India (NLRI) is a non-profit, non-religious, non-governmental organization registered as public charitable trust in 1999 as per the Indian Trust Act. NLR India Foundation is certified for Foreign Contribution Regulation Act (FCRA) in 2004 and received tax exemption under section 80G of IT Act, 1961. In addition, NLR India is a member of International Federation of Anti-Leprosy Associations (ILEP). Currently, we work in seven states, namely, Bihar, Delhi, Jharkhand, Uttarakhand, Uttar Pradesh, Rajasthan, and West Bengal in 130 districts towards one aim â Zero Leprosy Suffering. NLRI works closely with 150 leprosy colonies in these states.
Project Brief:
VIKALP (Validation of integrated call centre-based approach for Leprosy prevention, management, and follow-up for disability management in select Districts of India) or Call Center Project, is an Information & Communication Technology (ICT) based approach to ensure the timely follow-up of leprosy cases undergoing treatment and those released from treatment (RFT). The project supports the health system so that they can get timely feedback about the need and requirements of the patients; based on which further actions can be taken. It is aimed to reduce Annual New Case Detection rate (ANCDR) and improve the Treatment Completion Rate among patients of leprosy in the community. The gaps, challenges and non-compliances are reported to the concerned District Leprosy Staff (DLS) designated by the District Leprosy Officer (DLO) for follow-up and field verification in consultation and coordination with the concerned district and sub-district staff. NLRI staff (the NLEP Consultants & State Programme Lead (NC&SPL) and Community based rehabilitation coordinators- CBRC) participate in follow-up and field verification.
Reporting to: NLEP Consultants & State Programme Lead (NC&SPL), Jaipur, Rajasthan
Vision â
Creation of an inclusive society free from Leprosy, allied skin NTDs and related Disabilities.
Values â Openness, Collaborative, Commitment, Compassion
No. of vacancies: 1
This position will be based out of Jaipur, Rajasthan.
Key roles and Responsibilities:
1. S/he shall be well versed with NLEP and leprosy case management and follow-up as per NLEP guidelines.
2. S/he shall be responsible for making allocated calls to the cases under treatment and RFT registered in selected districts.
3. S/he will be responsible for coordinating with NC&SPL for timely availability of the case lists of selected districts.
4. The counselling call shall focus on eliciting information about the disease, treatment, drug adherence, adverse reactions, development of new signs and symptoms and counselling them on self-care management and prevention, based on prescribed formats.
5. S/he shall compile and share reports on day-to-day basis to his/her supervisor.
6. S/he shall support his/her supervisor in addressing issues/concerns raised by respective DLO on client follow-up and other related issues.
7. S/he shall adhere to the policy and principles of NLR India.
8. S/he shall be responsible for any other task assigned by his/her Supervisor or Managing Trustee.
Qualification and Experiences:
⢠Bacherlors degree in Psychology, Social sciences or related discipline.
⢠6 months of experience in tele counselling preferably in Health sector.
⢠Preference will be given to applicants having prior experiences of tele counselling and work experience in field of leprosy.
Other essentials/ preferred skills :
⢠Good command on Hindi language
⢠Good written & spoken English.
⢠Good time management.
⢠Honesty, integrity and dependability
Preference will be given to Rajasthan based qualified candidates.
Persons with disabilities are encouraged to apply; any such applicant meeting the job requirements will be given priority over others. Females, who full fill the above criteria, will be given preference.
Values and Ethics:
The candidate should have a high level of integrity, accountability, and punctuality and be willing to work beyond working hours. S/he should also demonstrate and be exemplary in portraying NLR values and ethics.
Type of Appointment:
Contractual appointment with fixed term of 12 months. Renewal thereafter on basis of performance and requirement of project VIKALP.
Remuneration :
Compensation will be based on experience and qualification.
How to apply:
Eligible candidates interested in the position are requested to apply using the link https://forms.gle/dZcL5VMaW73YEE7y5 and mention position applied for ââCounsellorâ. Upload your CV by using the link along with your cover letter which explains your track record in development sector and motivation that makes you eligible for this position. Apply for this position by or before 31st October 2023. However, you are requested to apply at the earliest, we will screen and interview on an ongoing basis; in case, we get a suitable candidate early, the position will close before 31st October 2023.
No telephone queries and clarification will be responded/ answered. Only shortlisted candidate will be contacted.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.