ICT Assistant

Details

Mission and objectives

UNDP’s mandate is to end poverty, build democratic governance, rule of law, and inclusive institutions. We advocate for change, and connect countries to knowledge, experience and resources to help people build a better life.

Context

UN House located in Almaty is managed by the Common Premises Team which is responsible for provision of maintenance services and support to UN Agencies located in the Premises. Within the Common Premises infrastructure, the ICT Unit is responsible for provision of ICT support to UN Agencies. Under direct supervision of the UNDP ICT Analyst and UN CP Common Premises Manager, the ICT Assistant provides daily technical support to users of information management tools and technology infrastructure, maintains the LAN system, PABX telephone station, and supports the UN web-sites. The ICT Assistant promotes a client-oriented approach in provision of all services.

Task description

Under the direct supervision of the UNDP ICT Analyst and the Common Premises Manager, the National UN Youth Volunteer will: • Provide helpdesk support to the users of information technologies located in the UN House; • Provide advisory support on hardware and software requirements to the tenants of the UN House; • Assistance with minor repairs; • Assistance with maintenance of telecommunications equipment used in the UN House; • Assistance in LAN administration; • Initiate procurement of required ICT equipment; • Managing e-mail accounts and groups; • Maintenance of UNDP hardware and software; • Promote and implement Green ICT Technologies; • Support ICT knowledge sharing and learning for users; • Provide inputs to the UNDP administrative business processes mapping and implementation of the internal standard operating procedures (SOPs); • Provide inputs to preparation of results-oriented work plans; • Other tasks as required. Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Provide annual and end of assignment self- reports on UN Volunteer actions, results and opportunities. • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.