Complaints and Feedback Mechanism (CFM) Coordinator Sudan Kosti-(Nationals Only)

The purpose of the Complaints and Feedback Mechanism Coordinator (CFMC) is to oversee the design and operationalization of a centralized CFM mechanism within NRC Sudan County Office and to support creating a culture of accountability to affected populations. He/she will act as a focal point for all CFM related issues within the office, and coordinate with programs and support functions to ensure issues are followed up and adequately closed. 

The CFMC will ensure that clear, transparent processes and procedures for raising and handling complaints are established, and that complaints are recorded and addressed by relevant parts of NRC Sudan within a reasonable timeframe. 

The CFMC will ensure quality in responses through capacity building and support of staff involved in responding to feedback and/or complaints and utilize the information received through the designated channels to produce periodic reports and analysis that can strengthen programming and increase overall organizational accountability to beneficiaries and the wider affected population.