By continuing to browse this site, you agree to our use of cookies. Read our privacy policy

Unit Head (Patient Safety Flagship)

Geneva

  • Organization: WHO - World Health Organization
  • Location: Geneva
  • Grade: Senior level - P-5, International Professional - Internationally recruited position
  • Occupational Groups:
    • Public Health and Health Service
    • Security and Safety
    • Managerial positions
  • Closing Date: 2024-04-24


OBJECTIVES OF THE PROGRAMME

The Patient Safety Flagship (PSF) operates within the Integrated Health Services (IHS) department, situated in the Division of Universal Health Coverage and Life Course (UHL). The IHS department focuses on the delivery and experience of healthcare, emphasizing the interaction between individuals receiving care and healthcare providers. The core mission of the UHL is to ensure healthcare access for all throughout life, recognizing the impact of healthcare organization on access and health outcomes. The overarching goal is to provide trusted and quality healthcare that is safe, effective, respectful, compassionate, timely, and efficient. To achieve its objective, IHS offers strategic and normative guidance along with operational tools. These resources support countries in optimizing the design, delivery, and measurement of health services. Acting as an "integrator," IHS amplifies the impact of the World Health Organization's (WHO) normative guidance, aligning it with the complex reality at the point of care and addressing comprehensive needs. IHS adopts a holistic approach to health and healthcare, recognizing the uniqueness of each person and situation, emphasizing the importance of values, preferences, beliefs, and the context in which healthcare is accessed. Global recognition of unsafe care as a significant public health concern has spurred international advocacy efforts, particularly through the annual Global Ministerial Summits on Patient Safety since 2016. This momentum led to the formal recognition of patient safety as a global health priority by the 72nd World Health Assembly in May2019. This recognition included the adoption of WHA72.6 resolution 'Global action on patient safety,' the establishment of World Patient Safety Day on September 17, and the development of the Global Patient Safety Action Plan (GPSAP) 2021-2030. The key priorities of the PSF unit encompass global patient safety leadership, implementation and monitoring of relevant resolutions and action plans, development of reports, design and implementation of challenges, formulation of policies and strategies, observance of World Patient Safety Day, leadership and capacity-building, collaborative networks, knowledge-sharing platforms, technical resources and tools, patient engagement, metrics and assessments, and research priorities, including digital and innovative approaches.


DESCRIPTION OF DUTIES


Generic duties

  • Provides technical leadership, coordination and managerial support within the Department: Integrated Health Services (IHS), in the Unit of Patient Safety Flagship (PSF) ensuring that activities in this area are carried out efficiently and effectively.
  • Develops and proposes technical health policies, strategies, guidelines and technical support for implementation and establish new approaches and capacity building initiatives for patient safety implementation through collaboration with Regional and Country Offices and provides advice in developing further the patient safety technical area for strengthening and improving technical capacity within Member States.
  • Oversees a unit of technical teams specialized in various domains within their area of expertise and facilitates the efficient flow of team synergies.
  • Manages the programme area in delivering its objectives through efficient managing a small team of technical staff, financial resources and effective work planning to optimize the programme's deliverables in line with the mandate of the Organization.
  • Set research priorities, and leads and conducts research on best practices in implementing programmes and activities and dissemination of information for capacity building in the respective area of work.
  • Manages the monitoring and evaluation and reporting of the subject area of work of key performance indicators and reporting requirements and mechanisms to optimize performance of Programme deliverables.
  • Serves as the technical reference among the peer community, UN Agencies and other stakeholders at the technical levels in the respective area of expertise.
  • Liaises with and utilizes partnerships in other UN Agencies, Donor, or research institutions in the patient safety technical area to position the technical area of work and implementation into Global and/or National policies, including through WHO Global Patient Safety Network and Global Knowledge Sharing Platform.
  • Represent the programme area of work at various internal and external meetings in global forums and capacity building activities to advocate for patient safety.
  • Perform all other related duties as assigned.


Specific duties

  • Facilitate global advocacy through commemoration and campaigns for World Patient Safety Day annually on 17 September and set global priorities in patient safety and design and implement the Global Patient Safety Challenges and engage and empower patients and families through the Patients for Patient Safety Network, building capacities of patient safety advocates, as well as engaging with patient organizations.
  • Build patient safety leadership competencies and human resource capacity through patient safety education and training, accelerate country support and capacity building through Global Patient Safety Collaborative and provide strategic support to establish and implement medication safety and patient safety incident and reporting and learning, and surveillance systems.
  • In collaboration with the Health Services Assessment unit, lead, coordinate and manage the monitoring, evaluation, and reporting of the Global Patient Safety Action Plan 2021-2030 and report back on progress in its implementation to WHA every two years until 2031.
  • Work with other Units in IHS and other departments in WHO to develop, test and implement tools, guidance and approaches to support safety improvement efforts at regional and country level.


REQUIRED QUALIFICATIONS


Education


Essential
: An advanced level university degree in the field of patient safety, public health, medicine, health systems. health sciences, health policy and management, services management, as related to the functions of the position.

Desirable
: Additional post-graduate qualifications - MD, MPH, or PhD in public health, patient safety or relevant health-related subject in one of the above-mentioned fields.


Experience


Essential
:

  • A minimum of 10 years of professional experience in the management of programmes/initiatives on patient safety, medication safety or public health, health care service systems improvement, including experience in the area of health policies and strategies.
  • Experience in leading cross-organizational areas of work and in convening and engaging with partner networks in patient safety.
  • Experience in providing senior level advice and guidance to Senior Management/Decision makers, managing human and financial resources.
  • Extensive experience related to country health systems and development of global guidance and publications inpatient safety.
  • Demonstrated experience managing human and financial resources.
  • Demonstrated experience at the international level.


Desirable
:

  • Demonstrated experience working at both front line and policy levels on issues of health services, significant experience in patient safety and improvement efforts, including knowledge of project/programme development and management.
  • Practical experience working in low and middle-income countries.
  • Experience in supporting the development of national patient safety policies, strategies and action plans.
  • Demonstrated experience in resource mobilization.
  • Experience in working with NGOs.


Skills

  • Concrete skills in the planning and coordination of multidisciplinary public health programmes, which may include the implementation of a public health/disease control programmes.
  • Strong skills in the area of developing and establishing polices and strategies.
  • Excellent skills and ability in managing diverse teams and financial resources.
  • Excellent skills in mobilizing resources.
  • Ability to engage and communicate effectively and diplomatically with external partners including Ministries of Health, Donor institutions, Civil Society, and other stakeholders.
  • Commitment to collaborate effectively with other key partners in the Health Subject area.
  • Ability to engage, build consensus and communicate effectively and diplomatically with Member States, partners and media.
  • Commitment to collaborate effectively with other key partners in the Patient Safety.
  • Proven ability to lead organization wide teams and to effectively engage with high-level stakeholders from governments, academic institutes and partner agencies.
  • Proven track record ineffective communication, ability to conceptualize, analyses, and draft policy text.
  • Specific experience in the areas of patient safety, improvement and implementation, patient safety assessments at health systems and facility assessments.


WHO Competencies

  • Teamwork
  • Respecting and promoting individual and cultural differences
  • Communication
  • Ensuring the effective use of resources
  • Creating an empowering and motivating environment


Use of Language Skills

Essential:

  • Expert knowledge of English.

Desirable:

  • Intermediate knowledge of French.
  • Intermediate knowledge of other WHO language.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 92,731 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 7156 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


ADDITIONAL INFORMATION

    • This vacancy notice may be used to fill other similar positions at the same grade level.

    • Only candidates under serious consideration will be contacted.

    • A written test and/or an asynchronous video assessment may be used as a form of screening.

    • In the event your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net. Some professional certificates may not appear in the WHED and will require individual review.

    • According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

    • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and E-Manual.

    • The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

    • The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

    • Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

    • An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (https://www.who.int/about/who-we-are/our-values) into practice.

    • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.

    • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

    • WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

    • The statutory retirement age for staff appointments is 65. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

    • For information on WHO's operations please visit: http://www.who.int

    • Staff members in other duty stations are encouraged to apply.

    • Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service.

    • Candidates appointed to a fixed-term position in the Professional category with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

    • Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

    • In case the recruitment website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click this link for detailed guidance on completing job applications: Instructions for candidates
    We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
    Before applying, please make sure that you have read the requirements for the position and that you qualify.
    Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.