Senior IT Service Desk Officer (National Position)
Kuala Lumpur | Bangkok | Mae Sot
- Organization: IRC - International Rescue Committee
- Location: Kuala Lumpur | Bangkok | Mae Sot
- Grade: Level not specified - Level not specified
-
Occupational Groups:
- Operations and Administrations
- Administrative support
- Information Technology and Computer Science
- Project and Programme Management
- Closing Date: Closed
Requisition ID: req51312
Job Title: Senior IT Service Desk Officer (National Position)
Sector: Information Technology
Employment Category: Fixed Term
Employment Type: Full-Time
Open to Expatriates: No
Location: Bangkok, Thailand
Work Arrangement: In-person
Job Description
The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States. RSC Asia is based in Bangkok, Thailand, with sub-offices in Mae Sot-Thailand, Kuala Lumpur-Malaysia and Cox’s Bazar-Bangladesh. Job Overview/Summary: The Senior IT Service Desk Officer is responsible for managing and maintaining the RSC Asia IT equipment, circuit ride supporting Prescreening and USCIS interviews in Thailand. In close collaboration with Senior IT Infrastructure Manager & IRC IT Engineering teams, and in alignment with the donor, NIST and IRC IT and information security standards, its responsibilities would include day-to-day support, system administration, incident response and ticket management, security compliance, media and off-site backup, risk, vulnerability awareness, and documentations & reporting. This position reports to the Senior IT Infrastructure Manager. Major Responsibilities: Key Working Relationships: Position Reports to:Senior IT Infrastructure Manager Position directly supervises:N/A Indirect reporting:N/A Other Internal and/or external contacts: Internal: All RSC Asia Thailand staff, RSC Asia IT Support teams, IRC Global IT System Network Engineering, Regional IT, and relevant global IT Teams Job Requirements Education and Technical Skills: Security Knowledge: Certifications: Working Environment: The position is based in Bangkok in an urban office environment. The position may require both domestic and international travels to support delivery of USRAP processing within Thailand and throughout Asia. A valid passport and the ability to acquire US and other visas, as necessary, is a requirement. Application Deadline: 25 April 2024
External: IT vendors in close coordination with Global Supply Chain team
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