Associate Business Solutions Officer (P-2)

Organisational Context

The Information, Knowledge and Evidence Management Section (IKEMS), headed by an Information Management Coordinator, reports directly to the Prosecutor, and combines the Office of the Prosecutor’s (OTP’s) information, knowledge and evidence management operations into one consolidated section. IKEMS aims to maintain a coordinated, flexible and operationally responsive IKEM support capacity throughout the OTP, in order to support the full spectrum of OTP information and evidence operations.

The position of Associate Business Solutions Officer is part of the Business Solutions Development Unit (BSDU) of the Information, Knowledge and Evidence Management Section (IKEMS) which:

• Provides user and information management support to OTP core businesses and systems such as investigations and witness management;
• Conducts comprehensive business analyses, process mapping, requirements gathering, as well as business needs assessment exercises on behalf of the Prosecutor for all OTP business streams and leads a balanced and transparent approach toward OTP business development and innovation;
• Supports OTP business development initiatives by ensuring continuous and recurring in-house program and project evaluation, as well as intra and inter-Organ sharing of lessons learnt in relation to IKEM;
• Drafts and maintains the OTP’s IKEM strategic plan, as well as forecast assessments of IKEM-related developments which may impact OTP core business or operations.
• Supports existing knowledge- and information-management systems, business processes and eLearning needs within the Office by acting as the primary OTP knowledge broker in the IKEM area.

Duties and Responsibilities

Under the direct supervision of the Head of Business Solutions Development Unit and the overall management of the Information Management Coordinator, the incumbent will perform the following tasks:

• Support the Business Solutions Officer in identifying, reviewing and assessing potential areas for improvement in the areas of technology and business processes;
• Collaborate and liaise with BSDU Application Support Officers, Product Owners and end-users to identify and find solutions or bug fixes, actively support the continuous improvement of existing tools (in-house or COTS), and test new versions and/or new solutions in order to enhance user experience and increase business efficiency within the OTP;
• Collaborate with the Knowledge Management Officer, Business Systems Analyst, and Application Support Officers on matters relating to research and development, solutions planning, development, testing, enhancements, versioning and/or implementation timelines as part of the BSDU development roadmap and modernization initiative;
• Propose creative, low-cost, sustainable technical solutions to wide-ranging business challenges across all OTP business areas. Participate in BSDU research and development activities with an aim to enhancing existing deployed solutions and/or as part of new development projects aimed at streamlining, automating, or enhancing existing OTP business processes or systems, and identify and support potential inter-Organ collaboration opportunities or development projects that would positively benefit and/or increase efficiencies in both Organs of the Court;
• Develop innovative solutions to a variety of business problems as well as search strategies for open-source or in-house-stored information abstracts and/or keywords for stored information in collaboration with investigators and analysts, and ensure development work is stored in the corporate GitHub;
• Perform other duties as required.

Essential Qualifications

Education:

• Advanced university degree in a scientific discipline such as computer science, software engineering, science, engineering, mathematics, or other related area is required. A first level university degree in combination with two additional years of qualifying experience is accepted in lieu of an advanced university degree.
• Certifications, diplomas or qualifications in a technical or information management-related field would be considered an advantage. Training in Business Analysis, Project Management (PMP, PRINCE2), and/or Agile/Scrum is desirable.

Experience:

• A minimum of two years of relevant professional experience (four years with a first-level university degree) in designing and developing custom business solutions in low-code applications, programming in .NET environment and gathering, documenting and assessing user requirements and/or drafting Scopes of Work is required;
• A basic certification in Mendix™ is required;
• Experience in Web application development (HTML, J2EE, jsp, JBoss, etc.) is required;
• Experience with Object oriented design and/or architecture modelling is required;
• Advanced certification in Mendix™ is desirable;
• Experience in building solutions on AWS platforms is desirable;
• Experience developing in Documentum xCP and supporting full software development lifecycle is desirable;
• Experience with Kofax Total Agility (OCR, RPA) solution is desirable;
• Knowledge of the investigative or legal process, or exposure to law enforcement or litigation methods is desirable.

Knowledge, skills and abilities:

• Knowledge of Application Development/Software Engineering/Design Patterns is required.
• Ability to create technical documentation is required;

Knowledge of Languages:

Proficiency in one of the working language of the Court, English or French, is essential. Working knowledge of the other is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Russian and Spanish) would be considered an asset.