eHealth IT System Assistant

Details

Mission and objectives

Update

Context

Recognizing the importance of modernizing the healthcare system, the Ministry of Health and Wellness (MoHW) has placed a priority on digital transformation. This ongoing initiative seeks to streamline work processes, optimize resource allocation, and improve the efficiency and overall quality of healthcare services while also aiming to enhance patient engagement and foster a sense of responsibility. In 2022, the MoHW signed a Project Portfolio Document on eHealth initiatives with the UNDP to consolidate various digital health efforts and established a Digital Health Office (DHO) staffed with the MoHW Officers, Officers from the Ministry of Information Technology, Communication and Innovation, (MITCI) and other contractual Officers, providing specialized services/expertise for program management and ICT support capabilities. It assumes the necessary authority to oversee the country's digital health vision and strategy, coordinate digital health projects, and initiate artifacts that guide projects and ensure the quality of outputs, including national conceptual blueprints, interoperability architecture blueprints, standards, data dictionaries, standard operating procedures, guidelines, and frameworks. In the context of the Project Portfolio with UNDP, the MoHW intends to implement a national citizen-centered eHealth solution through partnering with international solution supplier that operates in Mauritius through its head office and two local support offices. This multiyear digital transformation program includes the design, configuration, and implementation of a set of digital health components across the health system able to deliver core functional capabilities at a national scale. This is expected to be implemented in two phases across all public healthcare facilities. Phase one (1) will comprise the implementation of four components, namely the Patient Administration System (PAS), a public-facing Patient Portal, a Blood Transfusion System and Querying and Analytics. Phase two (2) aims to broaden the scope by incorporating additional components1 and integrating IT systems that are currently being utilized or in the implementation process. To address the workforce challenges stemming from a shortage of ICT staff in the public sector and a lack of expertise, the MoHW is exploring diverse methods for sourcing the capabilities required to meet operational and project needs. In this context, the UNDP Mauritius CO is supporting the MoHW to recruit local and International UN Volunteers to support the implementation of phase 1 of the project for an initial period of 12 months. These recruitments would promote trust and positive perception of digital technologies and address potential resource gaps during the eHealth implementation phase at the regional level. Also, the staff will be designated to follow supplier teams closely, gain practical experience, and understand the operational processes to build internal expertise for long-term sustainability and success.

Task description

Posted at regional hospitals, the UNVs must assist the Systems Analysts and/or Senior Systems Analysts in the performance of their duties. - Maintain the list of ICT equipment within the health region. - Support in performing database, network and systems administration and to set up and manage users, groups and roles. - Support and document the deployment and maintenance of IT systems, including site preparation, and train end-users thereon. - Assist end-users in performing acceptance testing of applications developed by suppliers. - Support in taking preventive measures to ensure adequate capacity and availability of storage and computing systems and monitor performance to ensure optimum efficiency. - Assist in providing and maintaining up-to-date documentation of implemented systems such as regarding technical, user, procedure and operational manuals. - Assist in setting up and configuration of computer systems and in infrastructure deployment and site preparation. - Troubleshoot computer hardware and software, diagnose the problem, perform repairs or adjustments, and provide guidance and support to users. - Assist in performing quality assurance of computer systems. - Assist in implementing security measures to safeguard IT systems from threats and to ensure business continuity in collaboration with all stakeholders. - Maintain accurate records of IT support requests, resolutions and time taken for the resolution of issues. - Perform designated routine maintenance tasks on computer hardware and software. - Support in ensuring compliance with ICT standards, guidelines and methodologies. - Conducting basic troubleshooting of hardware, software, and network issues. - Provide user support and training for hospital staff. - Perform such other duties directly related to the main duties listed above or related to the delivery of the output and results