Technical Officer (Service Delivery Management)

OBJECTIVES OF THE PROGRAMME

The overall goal of the Department of UHC/Health Systems is to strengthen health systems in ways that accelerates progress efficiently and equitably towards universal health coverage (UHC) and other health-related Sustainable Development Goal targets, promotes health, and advances health security. This is done inter alia through the following strategic directions:1. Building back better health systems in the backdrop of COVID-19 based on a strong primary health care foundation for resilience and rapid progress towards UHC.2. Strengthening primary health care systems and integrated services as well as adapting primary care services to changing needs, backed up by appropriate care at the secondary and tertiary levels, with attention to safety quality and equity - includinggender;3. Systematically addressing social, economic, environmental and commercial determinants of health through evidence-informed public policies and actions across all sectors to advance health for all;4. Empowering people, families, and communities to take control of their health, as advocates for policies that promote and protect health, as co-developers of health and social services through social and community participation, and as self-carers and care-givers to others; and5. Ensuring people's main health problems are addressed through comprehensive promotive, protective, preventive, curative, rehabilitative, and palliative care throughout the life course, strategically prioritizing key services aimed at the population (e.g., public health functions) and personal services (e.g., integrated primary care) as the central elements of integrated service delivery across all levels of care.

DESCRIPTION OF DUTIES

Under the overall guidance of the Director, Department of UHC/Health Systems and the direct supervision of the Coordinator - Integrated Health Services, Department of UHC/Health Systems the incumbent will carry out the following duties:

1.Collaborate with technical departments and units within UHC/health systems and beyond to ensure integration of various public health programmes in the implementation of SE Asia Regional Strategy on PHC, aligned with other regional strategic frameworks;

2.Coordinate the design of frameworks and guidelines for the Member States and their institutions through preparation of technical reports, discussion papers and technical studies based on research and analytical work in the area of integrated primary and hospital care services and facilitate effective dissemination;

3.Provide technical support to Member States and coordinate with partners to strengthen their capacity to design and implement healthcare delivery services and management, ensuring quality and safe continuum of care across levels, including on investment for health service infrastructure, health facility management;

4.Coordinate and facilitate evidence generation through technical assistance to Member States, in measuring and monitoring progress and performance of health service provision for equitable and people-centred integrated quality care with emphasis on primary health care;

5.Be the focal point in fostering collaboration across programmes, sectors and all partners, NGOs IGOs on initiatives and activities related to the organization, management and delivery of hospitalcare services, as well as of health services management in general;

6.Provide policy advice to Member States in the development and/or adaptation of their national health policies, strategies and plans in support of the implementation of hospital care services and management, as well as of health services management in general;

7.Contribute to development and dissemination of norms, standards, guidelines, tools and new technologies for the advancement of hospital care services and management, as well as of health services management in general;

8.Support the process of monitoring and evaluating the performance of hospitals that are well integrated with the rest of the health care delivery system and social services;

9.Support knowledge management, action-learning cycles, and implementation research on hospital care services and management, as well as of health services management in general;

10.Collaborate in the development of communities of practice, alliances and networks in support of hospital care services and management, as well as health services management in general, including the development of a Web-based platform on people-centred and integrated health services;

11.Any other related task of the department assigned by the supervisors; and

12.Submit an end of assignment report (mandatory)

REQUIRED QUALIFICATIONS

Education

Essential: University degree in Medicine, health services management, hospital administration orrelated health sciences
Desirable: Post graduate degree in public health or public healthmanagement.

Experience

Essential: At least five years of experience in healthcarefacility management, and health services organization in low- and middle-incomecountries. Demonstrated exposure at international level.
Desirable: Experience in quality improvement programmes, healthsystem management, hospital organization, management and integrated delivery atfacility and district levels. Relevant work experience in WHO or in the UN system would be an asset.

Skills

Strong analytical, planning and operational skills.Knowledge and skills in data collection and developing publications. Good interpersonal skills.Good project management skills and ability to manage multiple tasks incomplex organizational environment.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Creating an empowering and motivating environment
Ensuring the effective use of resources

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Expert knowledge of English.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 64,121 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2250 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• Staff members in other duty stations are encouraged to apply.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO's operations please visit: http://www.who.int.

• For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.

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