VAC-11870 User Support Trainer – Service Desk IT Assistant

Over | As

Organization: CTG - Committed To Good
Location: Over | As
Grade: Level not specified - Level not specified
Occupational Groups:
- Operations and Administrations
- Administrative support
- Education, Learning and Training
- Information Technology and Computer Science
- Children's rights (health and protection)
Closing Date: Closed

Job description

CTG overview	CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006. CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions. Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services. Visit www.ctg.org to find out more
Overview of position	CTG is looking for an experienced User Support Trainer – Service Desk IT Assistant for our operations in the Central African Republic (CAR). Candidates whose experience matches the TOR below re encouraged to apply for this role.
Role objectives	Serve as the first contact with customers who need technical assistance via the phone or email. Experience working as an IT Help Desk Technician & 1st line ICT customer support. Comprehensive knowledge of computer systems & experience troubleshooting hardware & software. Assist our customers with questions & problems concerning computer systems, hardware & software. Ability to diagnose & repair HP multi functional printers. Strong skills in configuring & troubleshooting Microsoft applications. The ability to break down technological processes & deliver clear, step by step instructions. Diagnose & resolve hardware, software & network issues. Help users with system navigation, software usage & troubleshooting. Provide quick & effective assistance with information technology systems.
Project reporting	This role reports to the line manager.
Key competencies	At least five years of working experience in the information technology area, especially help desk. Strong working experience in the installations & configuration of Microsoft Office 365. Experience in installation, configuring & troubleshooting of HP multi functional printers. Working experience in a post conflict environment is desirable. Comprehensive knowledge of Client Relation Management (CRM) tools & IT service management processes. Fluency in English, both written & oral, is required. Knowledge of French is desirable.
Team management	This role has no team management responsibiity.
Further information	Qualified female candidates are encouraged to apply for this role.
Disclaimer: · At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training. · CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility and all staff are required to adhere to CTG’s Code of Conduct at all times.