IT Assistant

Details

Mission and objectives

The Regional Office for Asia and the Pacific covers 41 countries, including the ten ASEAN countries (Brunei Darussalam, Cambodia, Indonesia, Lao People’s Democratic Republic, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Viet Nam); eight SAARC countries (Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan and Sri Lanka); five countries in North-East Asia (China, Democratic People’s Republic of Korea, Japan, Mongolia and the Republic of Korea) as well as Australia, New Zealand, Papua New Guinea and Timor-Leste. This region includes five OCHA country offices – Afghanistan, Myanmar, Pakistan (until April 2020), Philippines and the Office of the Pacific Islands, a multi-country office that provides primary support for the 14 countries in the Pacific.

Context

This United Nations Volunteers (UNV) assignment is part of the Administrative Support Unit of United Nations Office for the Coordination of Humanitarian Affairs (UNOCHA), Regional Office for Asia and the Pacific (ROAP). This UNV assignment will contribute to the Unit’s objectives of which are to provide all related administrative services.

Task description

Under direct supervision of Senior IT Assistant and overall supervision of Chief of Administration, UNOCHA ROAP, the National UN Youth Volunteer will perform the following functions: Desktop Administration and Configuration - Assists in monitoring personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly. - Assist in performing software distribution updates, scripting, testing and support. - Maintains and updates files (electronic and paper) and internal databases. Service Installation and Support - Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay. - Keeps abreast of developments in technology both in the UN and in the industry in general. - Provide support to meeting, workshop etc on hardware & software, troubleshooting. Procurement and Logistics - Receives, unpacks, and inspects all incoming assets. - Solicits multiple quotations from various vendors, document preparation for procurement process, and perform requisition role in the ERP system. May provide back-up support for other administrative procurement. - Troubleshoots, cleans, and repairs/rebuilds equipment. - Performs hardware and software configuration in accordance with established procedure. - Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition.