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  • Organization: WHO - World Health Organization
  • Location: Harare
  • Grade: Consultancy - Consultant - Contractors Agreement
  • Occupational Groups:
  • Closing Date: Closed

Assignment Title: Case Management Officer

Position Grade: NO-B

Duration: Initially 3 Months

Reporting to: Incident Manager and EPR Team Lead

Duty station: Multiple Provinces


The mission of WHO's Health Emergencies Programme is to help countries, and to coordinator international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.


In the context of the WHO Health Emergencies Incident Management System (IMS), the incumbent will provide technical support to the incident management teams, Ministry of Health (MOH) and other partners in strengthening case management and response activities, monitoring implementation of care and needs for management of affected populations, throughout the full cycle of the incident.


While strictly adhering to the WHO standards, the incumbent will:

1.Liaise with technical units in establishing needs of the affected population regarding clinical management including referral pathways.

2.Support the IMS team and all partners with issues related to clinical management, setting up or adapting cholera case management centers, tools, interventions and approaches.

3.Monitor the implementation of the systems and procedures for emergency triage at CTC/CTU and healthcare facilities.

4.Provide critical care mentorship to clinical and nursing staff and at treatment units

5.Provide training to the healthcare workers, hospital management and auxiliaries.

6.Support to the national and local health authorities to develop and communicate messages with the medical and health communities on cholera clinical features and effective behaviors.

7.Liaise with the logistics team in the specification and quantity estimations of supplies, medications and PPE

8.Coordinate with WCO technical units and other clinical partners to document clinical features and case management of the patients, identify gaps and recommend corrective actions.

9.Participate in case management meetings with MOH and clinical partners/EMTs.

10.Ensure close coordination between clinical management, infection prevention and control, and laboratory response.

11.Compile and analyze incoming field information on treatment, cholera treatment facilities, and health workers, and ensure that updates are provided on a regular and timely basis to all levels of the response.

12.Provide technical support to strengthening of isolation facilities based on standard guidelines and principles for infection prevention and control, as and when required.

13.Provide technical support to Provinces to conduct relevant operational research to inform clinical management efforts.

14.Perform any other incident-specific related duties, as required by the functional supervisor.



Essential: First University degree in the Medicine or Nursing field, infectious diseases, tropical medicine, from an accredited/recognized institute, including training in cholera management.

Desirable: Qualification in specialized medicine or nursing, Advanced university degree in Public Health, medicine or nursing. Additional professional training/specialization in health systems, hospital management, training & education, and/or other related area. Completion of the WHO Emergency Medical Team coordination cell training course


Essential: At least two (2) years practical experience, at the national and international levels, in the development, advocacy, planning, implementation of case management and clinical care activities/infectious diseases in outbreak, disaster or humanitarian emergency including cholera emergencies.

Desirable: Experience in epidemiology, research and analysis, and/or the development of training tools and databases for monitoring and evaluation purposes. Previous experience with WHO, other UN agencies, Emergency Medical Teams, health cluster partners, recognized humanitarian organizations or nongovernmental organizations is desirable.


  • Excellent communication and presentation skills with ability to write in a clear and concise manner and give technical advice and guidance taking into consideration the views of multiple stakeholders and partners in resource-limited contexts;
  • Proven ability to promote consensus, communicate progress and results, and resolve issues in a proactive manner, while ensuring effective work practices and ethics.

WHO Competencies


·Respecting and promoting individual and cultural differences


·Producing results

·Building and promoting partnerships across the organization and beyond

Use of Language Skills:

Essential: Expert knowledge of English.


WHO offers staff in the Professional Category an attractive remuneration package.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position.
  • WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual
  • Staff members in other duty stations are encouraged to apply
  • For information on WHO's operations please visit:
  • WHO is committed to workforce diversity
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment, and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background
  • Verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
This vacancy is now closed.
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