Consultancy for Quality Assurance Services, UNICEF Global Shared Services Centre, Budapest, Hungary (Home Based)

UNICEF GSSC is looking for a consultant for Quality Assurance (QA) expertise specializing in testing duties for ongoing development under the CBO and OASIS platforms. This consultancy provides QA support covering ServiceNow applications, including OASIS service catalogue updates, CBO Phase 2 services, and EZOffice.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture., coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to calling, 

The consultant is to provide Quality Assurance (QA) expertise specializing in testing duties for ongoing development under the CBO and OASIS platforms. This consultancy provides QA support covering ServiceNow applications, including OASIS service catalogue updates, CBO Phase 2 services, and EZOffice.

How can you make a difference? 

The QA Consultant will perform structured testing, quality oversight, documentation, and validation of new and enhanced ServiceNow functionalities to ensure readiness for deployment, including support for the CBO pilot offices and scalability for future multi-agency use.

The primary objectives include:

This 3-month assignment focuses on validating the large volume of new services and enhancements planned across CBO/OASIS catalogues, including HR, Workplace Management, SLAs, Portal enhancements, Reporting, and multi-agency workspace configuration, ensuring each feature meets UNICEF quality standards prior to release.

The Consultant will perform QA activities across the nine major functional deliverables described under CBO Phase 2 and OASIS enhancements. Testing will cover:

• Introduction of new CBO services
• Validation of assumptions: field limits, workflow logic, notifications, ACL exclusions
• Testing expansion of CBO subscription logic and service list
• Validation of new agency-level subscription options
• Testing SLA triggers, schedules, conditions, and workflow attachment
• Validation of usage tracking and administrative controls
• Validation of enhanced search, AI-assisted features, and dashboard access
• Testing updated field logic, simplified workflows, notifications, and service boundaries
• Testing short-term space reservation services for up to 10 offices
• Validation of map conversions, hot-desking features, and parking reservations
• Ensuring alignment with ITSM/HRSD configurations

If you would like to know more about this position, please review the complete Job Description here: TOR.docx

To qualify as an advocate for every child you will have… 

Minimum requirements:

• Education: Computer Science, Management Information Systems, or Software Engineering
• Work Experience: Minimum 5 years in QA with strong manual and automated testing experience of applications adapted/ developed in UNICEF domain.
• 4+ years of hands-on experience with test automation tools (for example UFT and/or Selenium, Cucumber, Maven etc.).
• 3+ years of experience with testing of ServiceNow services adapted to UNICEF business processes.
• 2+ years of experience with the Azure DevOps platform in UNICEF context.
• Experience with web applications, UNIX commands, SQL queries.
• Familiarity with version control, Java/Python is an advantage.
• Knowledge of SAP is desired.
• Ability to handle parallel testing streams

Language Requirements: Fluency in both written and spoken English is required. Additional UN languages will be considered an asset

Remarks:

• Financial proposal is part of the application and is required to be submitted as per the template Financial template.docx. Technical offer and curriculum vitae and cover letter are also part of the application as per the TOR.
• General Terms and Conditions for the Consultancy Contract is attached, for your reference: General Terms and Conditions
• Any attempt to unduly influence UNICEF’s selection process will lead to automatic disqualification of the applicant.
• Joint applications of two or more individuals are not accepted.
• Please note, UNICEF does not charge any fees during any stage of the process.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:  

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.