Information Communication Technologies Internship - Istanbul Common Services, UNICEF Istanbul, Republic of Turkiye 3 months

If you are a motivated and creative student or recent graduate who is passionate about making a meaningful difference for children, the world’s leading children’s rights organization would be pleased to hear from you.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture., coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a fair chance

Please watch this video

How can you make a difference? 

The IT Intern will support the UNICEF Istanbul Office by providing technical assistance in maintaining IT assets, responding to user queries, and helping manage network systems. The intern will work closely with relevant teams for assisting in troubleshooting technical issues, identifying problems with digital tools (such as Microsoft 365) and platforms, monitoring IT inventory, and helping ensure the smooth operation of IT systems.

1. Help Desk:

• Assist in providing first-level support for issues related to computers, printers, phones, and other IT equipment.
• Help troubleshoot common IT problems and escalate issues when necessary.
• Support in configuring and setting up new hardware or software for users.
• Assist in the use of office productivity tools like Microsoft 365, SharePoint, Teams, and Outlook.

1. Event and Meeting Setup:

• Provide technical support for virtual meetings or events, ensuring proper setup of video conferencing equipment.
• Help with the preparation and setup of IT tools needed for presentations or training sessions.

1. IT Asset Management:

• Assist in maintaining accurate records of IT assets, including laptops, desktops, printers, and other office equipment.
• Help with the preparation and distribution of IT equipment to new staff, ensuring proper setup and functionality.
• Support inventory checks and help keep the IT asset system up to date.

To qualify as an advocate for every child you will have… 

• Be at least 18 years old.
• Be enrolled in an undergraduate, graduate, or Ph.D. degree program—preferably in computer science or a related field—or have graduated within the past two years.
• Be fluent in English, with strong writing skills. Additionally, fluency in local language and another official and working language of the UN would be an asset.
• Demonstrate excellent academic performance as evidenced by recent university or institutional records.
• Preferably reside in Istanbul.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

REMARKS:  

Duty Station: Istanbul

Supervisor: Administrative Officer

Stipend: In accordance to UNICEF's guidelines, interns will be paid a nominal stipend per month. There is no expectancy of employment at the end of the internship. 

Insurance:
UNICEF will not be responsible for costs arising from accidents and/or illness incurred during the intern's service, whether on or off UNICEF premises. Therefore, the selected candidate must provide proof of enrolment in a health/accident plan prior to start his/her work. If accepted, the intern will be required to provide a copy of health insurance coverage and to fill out the relevant UNICEF forms on conditions regarding service as an intern.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

UNICEF appointments are subject to medical clearance. UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for this position. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Additional information about working for UNICEF can be found here.