Knowledge Management Consultant, Office of Director, PG-Health, NYHQ, remote. Req# 589089

To support the achievement of health outcomes under the 2026–2030 Strategic Plan, the Health Programme Team will develop and implement a Knowledge Management Strategy aligned with corporate standards to strengthen the work of the UNICEF health workforce across Centers of Excellence (CoEs) and country offices. This will include the implementation and management of: a) the corporate Document Management System for systematic and efficient storage and retrieval of documents; b) communication and collaboration sites via the SharePoint portal; c) a centralized knowledge base for technical papers, research, evaluations, and publications; d) a database of available e-learning resources; e) Yammer as an internal knowledge-sharing and engagement platform; and f) periodic health programme newsletters. For external knowledge management, the consultant will: a) provide quarterly updates to the Division of Global Communication and Advocacy (DGCA) on any changes to Health content on unicef.org; and b) support the development and management of selected external communication portals, including the Knowledge at UNICEF platform hosted by DAPM. In addition, the consultant will support coordination of Health reporting for the 2021–2025 Strategic Plan and facilitate successful knowledge transfer from HQ Health to the new CoE structure.

About UNICEF

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you. For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines fordeveloping countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. UNICEF has over 12,000 staff in more than 145 countries.

Consultancy: Knowledge Management Consultant

Duty Station: Office of Director, PG-Health

Duration: 15 January 2026 - 31 December 2026

Home/ Office Based: Remote

BACKGROUND

Purpose of Activity/ Assignment:

To support the achievement of health outcomes under the 2026–2030 Strategic Plan, the Health Programme Team will develop and implement a Knowledge Management Strategy aligned with corporate standards to strengthen the work of the UNICEF health workforce across Centers of Excellence (CoEs) and country offices. This will include the implementation and management of: a) the corporate Document Management System for systematic and efficient storage and retrieval of documents; b) communication and collaboration sites via the SharePoint portal; c) a centralized knowledge base for technical papers, research, evaluations, and publications; d) a database of available e-learning resources; e) Yammer as an internal knowledge-sharing and engagement platform; and f) periodic health programme newsletters.

For external knowledge management, the consultant will: a) provide quarterly updates to the Division of Global Communication and Advocacy (DGCA) on any changes to Health content on unicef.org; and b) support the development and management of selected external communication portals, including the Knowledge at UNICEF platform hosted by DAPM.

In addition, the consultant will support coordination of Health reporting for the 2021–2025 Strategic Plan and facilitate successful knowledge transfer from HQ Health to the new CoE structure.  

The consultant will be supervised by the Senior Advisor in the Office of the Director, Programme Group – Health (PG-Health), and will collaborate closely with colleagues from UNICEF CoEs and country offices, Unit Leads, and Knowledge Management focal points within the Health Programme Team, as well as with relevant divisions and offices across the organization.

Scope of Work:

Expected Results

1. Strengthened knowledge exchange and collaboration across UNICEF Health platforms
2. Streamlined and user-friendly access to Health-related knowledge assets
3. Enhanced external visibility and dissemination of UNICEF Health knowledge
4. Improved evidence-based knowledge management and thought leadership
5. Strengthened KM capacity within the UNICEF Health CoE and Country Office community
6. Effective knowledge transfer between HQ and the Health Centers of Excellence.
7. Timely and high-quality coordination of Health corporate reporting inputs

Deliverables

1. Health Knowledge Management Strategy
2. External Health Newsletters and Strategic Messaging
3. Internal Health Newsletters and Engagement
4. Health Knowledge Management KPIs
5. Management of Health SharePoint Pages and Databases
6. External Digital Platforms
7. Knowledge Transfer to the Centers of Excellence
8. Coordination of Health GARR and RAM Inputs
9. Documentation of Major Health Events
10. Reorganization of Office of the Director SharePoint Spaces

Terms of Reference / Key Deliverables:

Work Assignment Overview/Deliverables and Outputs/Delivery deadline

1. Develop Health Knowledge Management Strategy aligned to the new strategic plan

- Initial draft of Knowledge Management Strategy

16 Jan 2026

- Health Knowledge Management Strategy developed and implemented; Final Health Knowledge Management Strategy presented to the Health CoE in all staff meeting and shared on SharePoint as guidance document

28 Feb 2026

2.  Develop and disseminate external health newsletters and draft key messages for events/meetings

- 6 external newsletters published

- At least 4 key messages briefs drafted

28 February 2026

30 April 2026

30 June 2026

31 August 2026

31 October 2026

31 December 2026

3.  Develop and disseminate internal health newsletters

- 5 internal newsletters that include CO and CoE story highlights developed and published on SharePoint and Yammer

- internal newsletter with a recap of the Global Health Network Meeting

31 March 2026

31 May 2026

31 July 2026

30 September 2026

30 November 2026

4.  Health KM KPIs

-  4 KM KPIs published

30 April 2026

31 July 2026

30 September 2026

31 December 2026

5.  Update and manage Health SharePoint Pages and database

- 12 maintenance reports of Health SharePoint pages and databases (Health knowledge base, guidance and tools database, webinar database, E-learning library, case study, videos and stories database) prepared

At least 12 individual support requests from teams are completed

31 December 2026

6.  Update unicef.org Health Programme pages within DGCA policies

- At least one annual and four ad hoc updates of each Health Programme Page on unicef.org implemented.

- At least 10 Health products published on unicef.org, followed  by quality assurance and facilitation of clearance process

31 December 2026

7.  Maintenance of Knowledge@UNICEF platform for PG-Health

- Participate in 12 UNICEF KM focal point meetings and provide Health updates, table issues, and seek guidance

- Quality assure and publish at least 5 products on the platform (once platform launched)

31 December 2026

8.  Coordinate KM Transfer to the CoE

- Organize 2 internal workshops and at least 10 troubleshooting requests completed

31 March 2026

9.  Coordinate Health GARR and RAM inputs

-  Organize a SharePoint space and collect Health input into the GARR and RAM

31 May 2026

10.  Organize documentation and learnings from major Health Events

-  Document learnings and summaries of 4 major internal and external Health Meetings (Health Network Meeting, G7/G20, WHA, WHS) for dissemination

31 December 2026

11.  Support in reorganization of Health Office of Director managed SharePoint spaces

-  Health Resource Mobilization SharePoint Site and Partner directory updated with latest information and related resources organized

28 Feb 2026

Qualifications

Education:   

Communications, journalism, social sciences, public health, international development or related degree.

Knowledge/Expertise/Skills required *:

• Minimum two years of experience in knowledge management, and utilization of specific knowledge management platforms, as well as development of KM guidelines and approaches is required.
• Strong communication skills (written and oral), with track record of writing and editing content for knowledge platforms.
• Previous UNICEF experience and knowledge of UNICEF’s internal applications (Drupal, SharePoint) is an asset.
• Good level of digital literacy and familiarity with digital tools UNICEF uses and available KM resources: Digital tools: Power BI Dashboards, Microsoft 365 apps (Word; Excel; PowerPoint; SharePoint, including collaboration sites; Yammer; Teams; etc.)
• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
• Excellent interpersonal skills and demonstrated experience working in a multicultural environment.
• Commitment to UNICEF’s mission and core values

Requirements:

Completed profile in UNICEF's e-Recruitment system and

- Upload copy of academic credentials

- Financial proposal that will include/ reflect :

• • the costs per each deliverable and the total lump-sum for the whole assignment (in US$) to undertake the terms of reference.
  • travel costs and daily subsistence allowance, if internationally recruited or travel is required as per TOR.
  • Any other estimated costs: visa, health insurance, and living costs as applicable.
  • Indicate your availability

- Any emergent / unforeseen duty travel and related expenses will be covered by UNICEF.

- At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.

- Payment of professional fees will be based on submission of agreed satisfactory deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.

U.S. Visa information:

With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4.  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results. View our competency framework at: Here

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

Remarks:  

Individuals engaged under a consultancy will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants. Consultants are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.