UNICEF Country Office in Croatia is looking for Face‑to‑Face (F2F) Fundraising Team Leader to support the direct recruitment of pledge donors throughout 2026. The role will include leading and mentoring newly onboarded F2F Fundraisers, providing continuous team leadership, and ensuring administrative and logistical support for all F2F fundraising activities. Fundraising operations will take place in Zagreb and Rijeka, as well as in additional cities across the country through mobile fundraising teams.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

For every child, hope

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, advocacy and operations. In doing so, UNICEF establishes, promotes and nurtures partnerships with broad spectrum of national and international partners, most notably Government and its institutions.

UNICEF Zagreb

UNICEF programs in Croatia are equity-focused, and financed through voluntary contributions from governments, foundations, sponsorship from the corporate sector, as well as private charitable donations from individuals and small-to-medium sized firms. For more information on UNICEF Croatia programs and impact, please visit our website at http://www.unicef.hr/.

How can you make a difference?

UNICEF Country Office in Croatia is looking for Face‑to‑Face (F2F) Fundraising Team Leader to support the direct recruitment of pledge donors throughout 2026. The role will include leading and mentoring newly onboarded F2F Fundraisers, providing continuous team leadership, and ensuring administrative and logistical support for all F2F fundraising activities. Fundraising operations will take place in Zagreb and Rijeka, as well as in additional cities across the country through mobile fundraising teams.

According to the 2023-2027 Country Programme Document structured private sector fundraising activities are one of the core roles of UNICEF Croatia and Country Office has been continuously integrating its programmatic, fundraising and communication efforts. Within pledge activities throughout 2017-2022 Programme, Face-to-Face fundraising has been identified as a central technique for pledge acquisition and therefore it is continued in the 2023-2027 Programme Cycle.

At UNICEF Croatia, we’re looking for a dedicated individual to join our team. This role offers the opportunity to work in a vibrant, mission-driven setting where your work supports real change for children and families in our country and across the world.

Scope of Work:

In your role as F2F Fundraising Team Leader, under the supervision of the Fundraising Associate, you will take part in the following fundraising activities:

• Representing UNICEF, its vision and mission in a professional manner
• Mentoring and supporting existing and new fundraisers in the field
• Participation in the education process of new team members
• Administrative support to Face-to-Face Fundraising project within the office
• Recruitment of regular donors (conducting F2F fundraising activities) targeted at 50 % of working time
• Conveying the message of UNICEF program activities
• Communicating the importance of sustainable funding through the private sector (regular donors) for program implementation and its positive impact on organizational costs
• Continuous research and updating of knowledge through UNICEF website, social networking platforms, newsletters and through attendance at Team meetings
• Collecting sensitive donor information and handling of same with the highest regard for confidentiality and information security
• Adhering to work schedule and timely delivery and handover of all paperwork (timesheets, pledge forms, donor inquiries, etc.) to the Office
• Following instructions and procedures on how work is to be delivered; all relevant information must be reported and communicated to the Office
• If a Team Leader is selected for a mobile team project, he/she needs to obtain the expected norm of the mobile team (recruitment of a minimum 0.2 regular donor in 1 hour). Team Leader conduct during official travel is expected to be highly professional and in line with organizational values and to lead the Fundraiser team in the same fashion.
• Assistance in optimization and improvement plan of processes and activities defined by the management and implementation of agreed changes
• General support to fundraising activities as needed
• One F2F Fundraising Team Leader should manage up to 8 F2F Fundraisers

To qualify as an advocate for every child you will have…

• High school diploma, with a minimum of 1 year of work experience in Face-to-Face Fundraising
• Understanding of UNICEF brand and general knowledge of UNICEF activities
• Understanding marketing with ethical approach
• Good communication and strong interpersonal skills
• Approachable, outgoing, resourceful
• Eagerness to learn
• Fluency in Croatian and active knowledge of English 
• Computer proficiency 

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, Sustainability (CRITAS) and core competencies:

• Builds and maintains partnerships
• Demonstrates self-awareness and ethical awareness
• Innovates and embraces change
• Drive to achieve results for impact
• Manages ambiguity and complexity
• Thinks and acts strategically
• Works collaboratively with others.

 To view our competency framework, please visit here. 

Duration of assignment: Throughout 2026.

Monthly Fee Calculation: Candidates will be paid based on the tasks performed and number of acquired pledge donors / signed pledge forms and the quality of pledge donors, focused on donor age and the average amount of donation and based on the supervisor’s evaluation. Payments will be made in local currency directly to the bank account.

Travel: Travel outside of duty station is planned through mobile teams in bigger cities where we have arranged monthly visits for conducting F2F fundraising activities. If travel occurs, all supporting travel documentation needs to be provided to the Office. For travel, the consultant is expected to use the most economic mode of transportation to comply with UNICEF’s general policy of cost-effective agency.

If you are interested and possess the required qualifications, we invite you to submit your application via the application link by the indicated deadline. Kindly note that electronic application through the web portal is mandatory. Only complete applications will be considered. Only shortlisted candidates will be contacted and advanced to the next stage of the selection process.

Remarks:  

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein.  For this specific service, UNICEF will offer UNOPS Local Individual Contractor Agreement that includes benefits and entitlements such as leave entitlements and medical insurance, excluding pension fund contributions. The conditions of service will be governed by the contract and the General Terms and Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment.