Under the supervision of the ICT Officer (P2) who manages customer services in the Rome CSC, the incumbent will ensure the seamless and efficient use of technology in planning, executing, and evaluating events and meetings. This role is vital for maximizing engagement, streamlining operations, managing content effectively, and minimizing technical disruptions.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a Champion

The Rome Common Services Center (CSC) will be newly established following the relocation of several UNICEF HQ Divisions to Rome, where they will be co-located with WFP HQ. The Rome CSC will play a critical role in delivering operational support to all UNICEF Divisions based in Rome as well as coordinating closely with WFP on the services provided to UNICEF.
Under the supervision of the ICT Officer (P2) who manages customer services in the Rome CSC, the incumbent will ensure the seamless and efficient use of technology in planning, executing, and evaluating events and meetings. This role is vital for maximizing engagement, streamlining operations, managing content effectively, and minimizing technical disruptions. 

How can you make a difference....

  1. Technical Support and Logistics Coodination  
  • Providing on-demand technical assistance for hardware, software, network connectivity, and audio-visual (AV) equipment to prevent downtime and resolve issues in real-time for internal and external meeting support; 
  • Managing the technological aspects of event logistics, such as digital floor plans, check-in systems (e.g., QR codes, RFID), and communication systems among staff and attendees;  
  • Implementing technologies like live streaming, virtual platforms, and live captioning to make events and meetings accessible to a broader, potentially global, audience and accommodate diverse needs; Handling service calls and escalation;  
  • Ensuring the smooth and secure daily operation of all ICT systems and applications, including productivity tools like Microsoft 365, SharePoint, Teams, etc. 

2. Operational Efficiency 

  • Automating routine tasks such as registration, ticketing, and scheduling using event management software to reduce manual workload and human error;  
  • Supporting the identification of opportunities to automate tasks and streamline processes using tools like AI, PowerShell, or Power Platform to enhance efficiency and productivity; 
  • Supporting ICT Asset inventory tracking (Asset Counter);  
  • Providing end-user training and support; 
  • Coordinate with WFP-TEC team for level 3 support. 

3. Content Management and Enhanced engagement 

  • Assisting with the development, management, and display of digital content, including presentations, videos, and on-demand session recordings, to ensure information is accessible and engaging;  
  • Utilizing technology (e.g., mobile event apps, live polling, Q&A sessions, AR/VR) to support the creation of interactive and immersive experiences for attendees, whether in-person or virtual. 

4. Security and Maintenance:  

  • Ensuring all applications and data are secure and compliant with relevant policies and rules; 
  • Performing regular maintenance and updates on all applications and platforms.  

5. Data Analytics 

  • Supporting the collectiion and analysis of data on attendee behavior, session popularity, and feedback to measure event success and inform future planning and strategies. 

 To qualify as a Champion for every child you will have…

 Education:

  • Completion of secondary education is required. 
  • Professional and/or university/professional courses related to  System Engineering, Computer Science, Programming or equivalent specialized training is an asset.
  • ITIL Foundation Certificate or equivalent customer support certification is an asset.

Experience:

  • A minimum of 6 years of professional experience in IT Support or IT Customer Service and related enterprise systems environment is required.
  • Experience in assisting users on IT/ Business products and services and use of applications and diagnostic tools is required.
  • Working experience with Live Event support by managing related tasks such as the flow of content on the day of the event, coordinating AV teams, and handling last-minute, speaker-related changes is required. 
  • Working experience with enterprise content management (ECM), content management systems (CMS), event management systems, and virtual/hybrid event platforms (Digital Proficiency) is an asset. 
  • Working experience in Post-Event Evaluation with analysis of  audience feedback and session performance to improve future events is an asset. 
  • Strong analytical and problem-solving skills are essential.
  • Good knowledge of Microsoft suite such as MS365, MS Sharepoint, MS Teams,  MS Copilot etc. is an asset.

Language Requirements 

  • Fluency in English is required. 
  • Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset. 

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are...

  • Nurtures, Leads and Manages People (1)
  • Demonstrates Self Awareness and Ethical Awareness (1)
  • Works Collaboratively with others (1)
  • Builds and Maintains Partnerships (1)
  • Innovates and Embraces Change (1)
  • Thinks and Acts Strategically (1)
  • Drives to achieve impactful results (1)
  • Manages ambiguity and complexity (1) are required.

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. 

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

General Service Staff are recruited locally. Only suitable and eligible candidates with valid work permits, or EU nationals or Citizens of the country where the position is advertised should apply.

Additional information about working for UNICEF can be found here.

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Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.