UNICEF Namibia Country is seeking for a committed, focused and motivated individual to join the team. Under the supervision of the Operations Manager, the incumbent will provide operational, technical and procedural support for all computer and related equipment as well end-users services in the implementation and deliver of ICT systems and services for the office.
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.
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Job Organizational Context & Purpose of Job:
Information and Communications Technology (ICT) Assistant provides office-based first-level technical support to all current UNICEF end-user hardware and their operating systems, ensuring that effective and efficient solutions are provided to all incidents and queries on ICT operations and services including video conference calls and meetings support. The incumbent is expected to support external events outside the office. This role extends operational support for preparing laptops and other ICT devices which include installation, configuration and troubleshooting of ICT system components.
Summary of key functions/accountabilities:
General ICT / Office Support:
ICT Assistant at this level perform a full range of procedural activities in support of ICT to ensure effective and efficient solutions to all incidents and queries on ICT operations, services and maintenance.
Activities include:
1. Timely and effective deployment of ICT equipment and portable devises for operational use
- Configures all UNICEF desktop/laptops for operational use
- Configures printers and computer-related peripherals for operational use
2. Provide support for implementation of ICT4D initiatives (operational and programme)
- Supports implementation of new ICT4D initiatives including rollout of new installations, upgrades of hardware, software and operating systems.
- Assists in training UNICEF staff on new systems introduced to the organization
3. Build capacity of staff for effective use of ICT equipment and peripherals
- Provides on-the-job training to staff on the effective use of desktop applications
- Provides on-the-job guidance to staff on the effective use of ICT4D peripherals and communication devices
4. T4D role in supporting the Programme staff
Support and design of T4D Interventions
- Provide technical support to the Country Office in the identification, selection, concept design, deployment, and sustainability of T4D interventions to address bottlenecks toward the achievement of programme results.
Solution Procurement and Evaluation
- Provide inputs into the review of technical solutions to ensure UNICEF Standards playbook are followed, contribute to project management processes, generation and review of terms of reference and vendor selection.
5. Providing first-level support that includes receiving, processing and logging service requests via Service Gateway, email communication and walk-in clients.
6. Ensuring new installations, moves, and relocation of hardware as per requests submitted in Service Gateway.
7. Providing support in conferencing with ICT and audiovisual equipment as and when requested.
8. Ensuring end-user onboarding of new users, supporting users’ data transfer and asset decommissioning after the hardware lifecycle through the PSB recommendation.
9. Maintaining ICT section’s internal inventory of ICT assets and accessories, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
10. Assist in periodic preventive and corrective maintenance of ICT and Telecom equipment and systems.
11. Assisting in the testing and validation of emergency telecommunication equipment for end users.
12. Performing any additional assignments as requested by the supervisor.
If you would like to know more about this position, please review the complete Job Description here: 
Classified Specific JD ICT Assistant G5 NCO.pdf
To qualify as an advocate for every child you will have…
Minimum requirements:
- Education: Completion of Secondary Education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering. ITIL Foundation Certificate or equivalent customer support certification is an asset. Experience in providing assistance to users with IT products and services, and use of applications and diagnostic tools is required.
- Work Experience: At least 5 years of relevant work experience in providing assistance to users with IT products and services, and use of applications and diagnostic tools is required. Practical experience in providing technical and business Customer Support and Services is required. Practical experience and working knowledge of various computer platforms and applications are required.
- Skills: • Good knowledge of UNICEF’s ICT regulations, rules and procedures as well as systems and applications. • Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software and other office technology equipment. • Ability to understand data and effectively use office technology systems for its input and extraction. • Ability to provide on-the-job orientation to clients. • Take responsibility to respond to service needs promptly and proactively. • Demonstrates a high degree of integrity, reliability and honors matters of confidentiality. • Ability to handle work quickly and accurately under time constraints. • Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.
- Language Requirements: Fluency in English is required.
Desirables:
- Language: Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language
- Testing, Ticketing tools, AI tools, ICT regulations
- Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.
For every Child, you demonstrate...
UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
UNICEF competencies required for this post are…
(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others
Familiarize yourself with our competency framework and its different levels.
UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.
UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
Remarks:
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable male candidates and candidates with disability are encouraged to apply.
Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information.
Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.
Visa residence requirements: i.e. UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Additional information about working for UNICEF can be found here.