Child Protection Case management and Information Management Consultant, LAC, Child Protection, Amman COE, Jordan Remote with possible travel funded by CO, for 8 months
Contract Duration - 8 months
Working arrangement: remote
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
TERMS OF REFERENCE
Primero is UNICEF’s Child Protection flagship product for case management and incident monitoring and is a key component of system strengthening and ensures we do-no-harm, coordinate responses for the populations we serve and steward the fit-for-purpose digital public good. To date, the Primero community has brought together over 350 partners, including governments, United Nations agencies and civil society organizations, who rely on Primero for their frontline protection workers who need a safe, user-friendly solution for data management. In 2025, more than 2 million children and survivors of violence received digitally enabled services through Primero, making Primero one the largest and most reliable administrative data sources in the child protection sector. Leveraging a robust rollout process which ensures a strong case management foundation, Primero went live in 18 new programming contexts (Bosnia and Herzegovina, Cote d’Ivoire, Egypt, Ethiopia, Gaza, Grenada, Hungary, Indonesia, Italy, Liberia, Mali, Mexico, Niger, Panama, Sudan and Turkiye), representing a 20 per cent increase over 2024. At year-end there were 100 live implementations across 75 countries and territories and more than 20,000 active users, with another 20+ implementations under way in various stages of roll-out. Primero delivers meaningful progress for Child Protection and the social services workforce. It continues to be a guardian of public interest and continues to be in demand globally.
In 2026, UNICEF's Centres of Excellence (CoEs) represented a strategic evolution in Programme Technical Assistance, with a dual mandate of delivering high-quality support to Country Offices, Regional Offices, and government partners while exercising global normative leadership and partnership stewardship. They complement Country Office capacity by stewarding adaptive standards, methodologies, evidence, and guidance.
The Child Protection COE team has the second largest number of technical assistance requests at UNICEF, and specifically the team Violence Prevention and Response Systems (VPRS), in which this consultant would sit, has the highest number of technical assistance requests within Child Protection COE. Currently, the VPRS team is comprised of regional focal points to manage this volume of support for CPIMS+ and Primero. Specifically, for LAC, there has been an increase in demand in the region in 2026 due to the TA request process that has yet to be met, including a planned scale up of CPIMS+ in Jamaica, Honduras, Trinidad and Tobago, St. Vincent and the Grenadines, Grenada, Mexico, Panama and support for partner implementations in El Salvador, Guatemala, and Colombia.
If you would like to know more about this consultancy, please review the complete Terms of Reference here: 
ToRTMC0004007.pdf
Minimum requirements:
- Education: Masters in Public Health, Child Protection, Business Administration, Computer Science, Social Work, Gender-Based Violence
- Work Experience: 8 years
- Skills: Strong understanding of case management best practices; data protection and privacy protocols that do no harm and are based on need to know principles; experience with Primero/CPIMS+ implementation, training and in-country support; experience with implementing CPIMS+ in a LAC country; patience and empathy required when working with social workers training the CPIMS+ and improving digital literacy; government collaboration experience; ability to communicate effectively to government partners on technical concepts; strong understanding of local hosting infrastructure
- Language Requirements: Spanish language skills is a must.
- Desirables: Experience with T4Ds and TeamOne
For every Child, you demonstrate...
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.
UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):
- An up-to-date TMS profile and curriculum vitae (CV)
- Cover letter
- A separate financial proposal (only acceptable in the format of the linked template) Financial proposal TMC0004007.docx
Remarks:
If the TOR or financial proposal documents are not visible on certain recruitment platforms, please visit our official page Vacancies | UNICEF Careers.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Additional information about working for UNICEF can be found here.