The purpose of this consultancy is to support the Ministry of Community Development and Social Services (MCDSS) to assess existing accountability and Grievance Redress Mechanisms (GRMs) mechanisms across the social protection sector. The consultant will conduct a targeted sector-level mapping and scoping study of grievance redress and accountability arrangements across relevant social protection interventions and programmes. The study is expected to generate evidence required to understand the current institutional and operational arrangements, identify key strengths and gaps, determine feasible opportunities for consistency and institutional harmonization across programmes and institutions. To ensure synergy and build on existing evidence, the assignment will draw on the recent evaluation and other available evidence on harmonized GRM approach currently implemented under the Girls' Education and Women's Empowerment and Livelihoods (GEWEL II) Programme for reference. It will synthesize relevant design features, best practices, operational insights, and lessons learned to assess their applicability for broader adoption across the social protection sector.

Contract Duration: 5 months

Working arrangement: Home-based

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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to a future.

How can you make a difference?

The purpose of this consultancy is to support the Ministry of Community Development and Social Services (MCDSS) to assess existing accountability and Grievance Redress Mechanisms (GRMs) mechanisms across the social protection sector.

The consultant will conduct a targeted sector-level mapping and scoping study of grievance redress and accountability arrangements across relevant social protection interventions and programmes. The study is expected to generate evidence required to understand the current institutional and operational arrangements, identify key strengths and gaps, determine feasible opportunities for consistency and institutional harmonization across programmes and institutions. To ensure synergy and build on existing evidence, the assignment will draw on the recent evaluation and other available evidence on harmonized GRM approach currently implemented under the Girls' Education and Women's Empowerment and Livelihoods (GEWEL II) Programme for reference. It will synthesize relevant design features, best practices, operational insights, and lessons learned to assess their applicability for broader adoption across the social protection sector.If you would like to know more about this consultancy, please review the complete Terms of Reference here: Download File External ToR TMC0007851.pdf

To qualify as an advocate for every child you will have...

Minimum requirements:

  • Education:
    • Master's degree in social policy, public policy, development studies, social development, economics, public administration or related field;
    • Additional certification in social behaviour change communication would be an advantage
  • Work Experience:
    • At least 7 years of relevant professional experience in policy review, social protection including development operational manuals, guidelines or institutional frameworks.
    • Proven experience in designing, evaluating, or managing accountability, and Grievance Redress/ Complaints Feedback and Response Mechanism is required.
    • Demonstrated experience working with government institutions and stakeholders, particularly consultative and co-development work.
  • Language Requirements: English
  • Knowledge/Expertise/Skills:
  • Strong knowledge of social protection delivery systems and a deep understanding of beneficiary/client seeking behaviours related to community feedback and response.
  • Familiarity with Zambia's policy and institutional environment, particularly Grievance Redress Mechanisms within national social protection programming.
  • Proven experience facilitating multi-stakeholder consultations and validation processes
  • Demonstrated experience in producing excellent written, analytical, communication reports-writing skills evidenced by sample of previous work in English
  • Desirable: Experience working in Sub-Saharan Africa, preferably in Zambia or similar contexts

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):

  • An up-to-date TMS profile and curriculum vitae (CV)
  • Cover letter
  • A separate financial proposal (only acceptable in the format of the linked template) Download File Financial proposal TMC0007851.docx

Remarks: If the TOR or financial proposal documents are not downloadable on certain recruitment platforms, please visit our official page Vacancies | UNICEF Careers.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.