Director - ERP Transition
- The deadline for applications is indicated in local date and time.
- This post is a project post.
1. Organizational context
WIPO is in the process of completing a significant portfolio of ERP projects that was commenced in 2011 by the end of 2017/early 2018. The organizational unit responsible for the delivery is the ERP Project Management Office (EPMO) while the unit responsible for providing on-going services to users in respect of operations and enhancements of systems that are in use is the Management and Administrative Applications Section (MAAS). The delivery of projects has resulted in a significant increase in the footprint of the ERP system that now spans across a number of key functions including Finance, Procurement, Travel management, Program planning and budgeting, Risk management, Recruitment, Human Resource operations and workforce planning. In addition a number of self-service functions continue to be deployed to staff including those for the management of personal data. The data on personnel on site/staff that underlies the ERP further serves key applications related to safety, security and business continuity. In addition, a number of key projects including staff performance, learning and skills and revenue management are planned to be delivered over the next 12 months.
By the end of 2017/early 2018, WIPO will need to successfully conclude the projects that are currently underway, mainstream the operations of the new systems as well as their on-going evolution and enhancements (including any pending work related to the deployment and stabilization of the ERP projects) into the regular work of the Organization. Furthermore the existing support and service capabilities embedded in MAAS will need to be enhanced to service a much larger population of users of a complex and integrated system with a much expanded footprint.
Purpose of the role
WIPO’s integrated ERP system is now a critical system and an asset that needs to be managed strategically. To this end, it is very important to ensure integrated and coherent direction and management of the teams that are currently engaged in the delivery of projects, operations and on-going enhancements. WIPO is therefore seeking to engage a Director – ERP Transition. The role is expected to be needed for approximately 12-15 months until the ERP Portfolio is completed and transitioned into a suitable, more mature steady state structure that can deliver projects and services for the integrated ERP system in the next biennium. The incumbent will lead and direct the EPMO and MAAS, in an integrated and coherent manner through the transition period until early 2018, to achieve a higher level of maturity and readiness for the next biennium. This will require careful integrated planning across the ERP portfolio of projects and the MAAS and a very high focus on planning and managing change to achieve the necessary transformation of processes, structure, service delivery models and skills while ensuring operational priorities are fully addressed.
The Director – ERP Transition reports to the Director of the Department of Program Planning and Finance (Controller).
2. Duties and responsibilities
· Oversee and direct the effective delivery and completion of the ERP projects currently underway and those planned to be completed by the end of the portfolio; these include Talent Management, Time and absence, Skills and training, Revenue Management, Contact Database, the Technical assistance database.
· Work with senior management, key stakeholders and the relevant Boards to dynamically manage scope, timelines and quality of delivery planned until the end of the portfolio.
· Ensure quality and timely reporting throughout the remaining period of the portfolio; prepare reports for the governing bodies as required; manage risks and issues on a continuous basis escalating promptly to senior management for speedy resolution.
· Assume responsibility for an orderly closure of the ERP projects with appropriate knowledge transfer and transition support.
· Lead and manage MAAS, and gradually implement the high priority elements of the transformation plan so that a higher level of maturity is achieved by the end of 2017/early 2018. This will include multiple aspects including improvements in the organizational structure, skills transformation, process maturity, including the establishment of new processes in accordance with best practice, introduction of service model improvements and the selection of service providers.
· Lead and motivate teams across the EPMO and MAAS ensuring the appropriate level of supervision and coaching through a period of change.
· Ensure effective management and efficient use of all financial, human and other resources within EPMO and MAAS.
· Engage with the Global IP Platform and Hague Platform initiatives to make sure that plans for the finance/payment platform are aligned with those of the business sectors.
· Monitor the developments in the external environments and assist in the development of strategies for sustainability beyond the transition including the use of cloud services.
· Undertake other duties as appropriate.
Advanced university degree in Information Technology, Business Management or a related field. A first-level university degree plus two years of relevant experience in addition to the experience requested below may be accepted in lieu of the advanced university degree.
Certification in a recognized project management methodology, such as PRINCE2, and ITIL Foundation.
Certification in program management and architecture frameworks such as MSP and TOGAF.
At least 15 years’ experience undertaking projects to effectively implement ERP software and transitioning solutions into an operational ICT support environment.
Experience of working in ICT operational support and transforming these environments.
Experience of change management in relation to ERP implementations and service delivery.
Experience of coaching / mentoring individuals through a transformation process.
Excellent knowledge of written and spoken English.
Knowledge of French.
Job Related Competencies (Essential)
Broad understanding of all aspects of IT and deep understanding of Oracle products, such as PeopleSoft, BI and Hyperion, Oracle’s future strategies and trends.
Excellent interpersonal skills and ability to establish and maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.
Excellent analytical and problem-solving skills, including the ability to analyze raw data, draw conclusions therefrom and develop actionable recommendations.
Excellent communication skills with the ability to successfully influence, motivate and manage outside of direct reporting lines.
Strong leadership skills with the ability to effectively manage and direct diverse teams.
Strong change management skills, to ensure that changes are thoroughly and smoothly implemented, and that lasting benefits of change are achieved.
4. Organizational competencies
1. Communicating effectively.
2. Respecting individual and cultural differences.
3. Showing team spirit.
4. Managing yourself.
5. Producing results.
6. Embracing change.
7. Respecting ethics and values.
WIPO Managerial Competencies
1. Creating a stimulating work environment.
2. Planning and managing resources.
3. Promoting change, innovation and learning.
4. Building and promoting partnerships.
5. Leading WIPO to the future.
Mobility\: Candidates appointed to an international position with WIPO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances. The figures quoted below are based on the February 2017 rate of 80.7%
Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.
Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.
Initial period of one year, renewable, subject to funding and satisfactory performance. Fixed-term appointments granted for approved projects shall be for a period whose minimum and maximum duration are tied to the funding and terms of reference of the project. The overall duration of a fixed-term appointment for a project shall normally not exceed five years. Fixed-term appointments granted for approved projects shall not be converted to a permanent or continuing appointment.
Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.
The Organization reserves the right to make an appointment at a grade lower than that advertised.
By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.
In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.
Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.
Additional background checks may be required.