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Case Management Officer (National Staff Only)


We are looking for a highly qualified candidate to fit the position of Case Management Officer 
Who are we? 
Danish refugee council has been operating in the Middle East and North Africa for over a decade, running a combination of livelihood, protection, advocacy and relief projects. DRC has six project offices throughout Iraq, Lebanon, Syria, Tunisia/Libya, Turkey, and both a country and regional office in Jordan. 
DRC Lebanon has been assisting the Syrian displaced, fleeing Syria into northern Lebanon, since May 2011. This assistance has come through the provision of food and non-food items, various outreach activities (registration, follow-up and awareness sessions) rehabilitation of collective shelters and the implementation of quick impact projects. 
For further information about DRC, please refer to our website:  
About the job 
Supervision of case management and psychosocial support interventions with vulnerable women, men and children with a focus on gender-based violence survivors in addition to children and their caregivers survivors of violence, abuse, exploitation and neglect
Duties and Responsibilities 
• Supervise GBV and CP caseworkers (hitherto referred to as caseworkers): 
• Ensure that GBV caseworkers provide GBV case management in compliance with best-practice and international standards in GBV response, and that at all times caseworkers are safeguarding the safety and respect of the survivor, in addition to the confidentiality of his/her information and his/her right to access services without any discrimination.  
• Ensure that child protection caseworkers provide CP case management in compliance with best-practice and international standards in CP response and in adherence to the principles and guidance of the National CP Case Management SOPs, including mandatory reporting requirements 
• Support caseworkers through the provision of technical guidance. Ensure that staff implement and respect best-practice and international standards in GBV and CP response in coordination with the Protection manager 
• Provide age and gender appropriate and specialized technical guidance to GBV caseworkers on case management and psychosocial support to women and girls, including guidance on caring for child survivors 
• Provide age and gender appropriate technical guidance to CP caseworkers on case management and psychosocial support to girls and boys in need of case management including on child labor, neglect and abuse 
• Attend Best Interest Assessment and Determination meetings and advocate for the best interest and safety of the child 
• Ensure that all high risk cases in which judicial intervention is required are referred immediately to UPEL, after liaising with the Protection Manager and with the support and input of the case workers.  
• Facilitate efficient coordination between the different DRC Protection sections and sectors, especially between the caseworkers and the focused PSS assistants, the community based PSS assistant, the lawyer and the psychologist.  
• Supervise the caseworkers and ensure the quality provision of emotional support group sessions to women and girls at risk of or survivors of gender based violence in compliance with best-practice and DRC’s guidelines  
• Supervise the case workers in their provision of age-appropriate quality psychosocial support in mobile and static safe spaces and child-friendly spaces including awareness/information sessions 
• Act as GBVIMS focal point; Supervise the collection, storage, filing and analysis of GBV-related data through the use of the GBV information management system (GBV IMS), and compile/analyze data in the incident recorder in compliance with the information sharing protocol developed at the inter-agency level 
About you 
To be successful in this role you must have:  
In this position, you are expected to demonstrate DRC’ five core competencies:  
Striving for excellence: You focus on reaching results while ensuring an efficient process.  
Collaborating: You involve relevant parties and encourage feedback.  
Taking the lead: You take ownership and initiative while aiming for innovation.  
Communicating: You listen and speak effectively and honestly.  
Demonstrating integrity: You act in line with our vision and values.  
Moreover we also expect the following: 
Required qualifications 
• Bachelor/Degree in Social work, Counseling, psychology or other related field  
• NGO experience is preferred 
• Ability to maintain confidentiality, respect, non-discrimination and safety of client at all times;  
• Ability to provide technical support, trainings and supervision of GBV and CP caseworkers 
• Excellent interpersonal and problem-solving skills, creativity and flexibility 
• Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to details 
• Flexibility in working overtime when needed 
• Computer literacy (Microsoft Word and Excel) 
• Comfortable in a multi-cultural environment, flexible and able to handle pressure well 
• Fluency in Arabic and ability to communicate and write clearly in English are required 
• Ability to work flexible hours 
• At least 3-4 years of experience in counseling survivors of gender-based violence and providing GBV case management to individuals at risk of or survivors of GBV and/or at least 3-4 years of experience in child protection case management and providing counseling to children and their caregivers survivors of violence, abuse, exploitation and neglect 
• Strong written and oral communication skills, effective in representation and liaison with external parties. 
Desirable qualifications 
“Ideally, you will also have: 
• Master degree in social work and/or psychology 
• Previous experience in international organizations and humanitarian settings 
• Previous experience working with Syrian refugees in Lebanon 
We offer 
DRC will offer the successful applicant a contract until the end of the year, renewable dependent on both funding and performance. You must be available to start work from first of April and be willing and able to work in Tripoli. 
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates and Nationals; please refer to under Vacancies. This position will be placed at level C with a basic salary of 1650 USD. 
Application process 
Interested? Then apply for this position by clicking on the apply button. or go to under current vacancies.  
All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered. 
If you have questions or are facing problems with the online application process, please contact 
Applications close on the 23rd of March 2017. The interviews are expected to take place after the closing date. 
Please note that applications sent directly to any of DRC staff will not be considered. 
For further information about the Danish Refugee Council, please consult our website 
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: DRC - Danish Refugee Council
  • Location: Tripoli
  • Grade: Mid/Senior
  • Occupational Groups:
    • Human Resources
    • Management, Administration and Finance
  • Closing Date: 2017-06-15

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