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Staff Welfare Officer (50%)


Vacancy Notice No.: EXT/F/17-55 
Title: Staff Welfare officer (50%) 
Grade: 8 
Contract Type: Fixed-term 
Starting Salary: CHF 56,484 net per annum (approximate)
Issued On: 21 August 2017 

Application Deadline (CET): 18 September 2017 
Division:   Human Resources

Duration:  Two years with the possibility of extension  
In accordance with WTO Staff Regulations and Staff Rules and WTO Pension Plan Regulations. 
The World Trade Organization offers an attractive compensation package including an annual net salary (subject to mandatory deductions for pension contributions and health insurance), dependency benefits, pension plan, health insurance scheme, separation grant and 30 days annual leave. Benefits for internationally recruited staff may include travel and removal expenses on appointment and separation, installation grant, education grant, rental subsidy and home leave. 
Additional information on the compensation package is provided on the WTO website:


The Secretariat of the WTO is seeking to fill a position of Staff Welfare Officer on a part-time basis (50%) in the Human Resources Division. The Staff Welfare Officer works on the basis of the professional code of ethics, with which professional integrity and confidentiality are amongst the highest requirements.

General Functions 

Reporting to the Director of the Human Resources Division, the incumbent will have the following responsibilities:

1. Provide psychosocial support and counselling on a confidential basis to staff members having difficulties in personal matters such as health, family and work related problems with a view to finding practical solutions and make referrals to the mediators when applicable.

2. Provide assistance and advice to newcomers and their family on issues related to living and working conditions in the Geneva area, such as housing, schooling, work permits for spouses and household employees, etc. and participate in the induction programmes.

3. Assist staff and their families at the time of their retirement or separation from service, plan and organize the WTO annual pre-retirement seminar and attend the ILO annual pre-retirement seminar.

4. Maintain regular contacts with the Swiss Cantonal Authorities (Swiss Mission, Office Cantonal de la Population, etc) as well as the relevant French authorities in order to maintain up to date knowledge about their policies related to the WTO staff legal status in Switzerland and France (household employees, extended families residence status, retirement rights etc.).

5. Liaise with the Occupational Health Service (OHS) on illness, health problems or disability situations and attend the regular meetings of the Medical Insurance Management Committee (MIMC).

6. Act as member of the Staff Assistance Fund to assist staff members in situations of exceptional financial emergency.

7. Establish and maintain contacts with the UN Bodies (International Civil Servants Mutual Association (MEC), Association of Retirees, etc.) in order to be up to date with their social policies as well as to alert the WTO when such policies have specific interest for WTO Staff. 

8. Produce and update a guide to the local amenities, regularly update information posted on the intranet system, facilitating access to housing information and local resources as appropriate.

9. Carry out other duties as required.


Advanced university degree (Master's Degree or equivalent) in psychology, sociology, social work, social science or similar discipline.
Knowledge and skills: 

Counselling skills. 
A strong degree of cultural awareness and capacity to positively interact with people of diverse backgrounds.
Ability to communicate clearly and effectively. Ability to listen actively and empathize. 
Ability to work as a member of a team, relating to others, while working independently to achieve his/her objectives.
Ability to face and cope with conflict situations with colleagues.
Ability to initiate and build relationships with a variety of people both inside and outside the organization.
High sensitivity to diversity, integrity and confidentiality.
Qualities of diplomacy, tact, discretion and judgement are essential. 
Good knowledge of HR practices, rules and policies. 
Work Experience: 

At least five years of directly relevant experience, preferably with exposure to an international and multi-cultural environment.

Excellent knowledge of English or French (oral and written) and a very good knowledge of the other, to be able to counsel, have formal conversations with internal clients and external partners, and to draft informal and formal documents. Knowledge of Spanish would be an asset.

Additional Information: 

The position may be offered at a lower grade if the selected candidate does not fully meet all the required qualifications.

Only applications from nationals of WTO Members will be accepted.

The WTO may use various communication technologies such as video or teleconference for the assessment and evaluation of candidates. The recruitment process may also involve the use of various forms of testing, assessment centres, interviews and reference checks.

Candidates not selected whose performance in the selection process nevertheless shows them to be suitable for a similar position may be kept on a roster for up to 12 months, and may subsequently be called upon as and when the need arises for additional resources.


Please note that all candidates must complete an online application form.

To apply, please visit the WTO's E-Recruitment website at:

The system provides instructions for online application procedures.


All applicants are encouraged to apply online as soon as possible after the vacancy has
been posted and well before the closing date – Central European Time (CET) –
stated in the vacancy announcement.





The WTO is a non-smoking environment.


Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: WTO - World Trade Organization
  • Location: Geneva
  • Grade: Mid level
  • Occupational Groups:
    • Human Resources
    • Social studies
    • Healthcare / Social
  • Closing Date: 2017-09-18

What does it mean?

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