Batch Vacancy: ICT Business Analyst - Business Relationships Management, P-3, ICTD New York

UNICEF's ICT Division is looking to fill four (4) positions in the role of ICT Business Analyst, who will support the Senior ICT Business Relationship Manager (P-5) in one of four UNICEF clusters: Management, Programmes, External Relations, and Field Results.

Vacancy Announcement - ICT Business Analyst – Business Relationships Management, P-3, ICTD New York

UNICEF works in 190 countries and territories to protect the rights of every child. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.

For every child, a connected world

The overarching strategic goal of UNICEF's ICT Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through the use of innovative technology-enabled solutions. ICTD is looking to fill four (4) positions in the role of ICT Business Analyst, who will support the Senior ICT Business Relationship Manager (P-5) in one of four UNICEF clusters: Management, Programmes, External Relations, and Field Results.

How can you make a difference?

Under the guidance of the Senior ICT Business Relationship Manager, the incumbent of this post will identify, propose and develop the ICT business demand, strategic investments and execution of ICT projects for the cluster, ensuring they align with technology that provides maximum efficiency and effectiveness. The incumbent will cultivate, establish and maintain effective and value-added working relationships with both business and ICT counterparts. They will collaborate for the delivery of technology solutions, service management, and risk management, and participate in the development of strong business cases in support of organizational goals.

The key functions of this post are as follows:

Identification and Analysis of ICT business Demands and Objectives

Assist and support the Senior ICT BRM to identify, propose, develop, and prioritize the ICT business demands, strategic technologies and investments for the cluster. Gather data, analyse business requirements, assess business needs, draft proposals, and assist in business process redesign for new technology initiatives.

 Serve as liaison between the cluster and ICT Solutions Centre

Build and maintain strong working relationships with the assigned cluster and serve as an interface between the Cluster and ICT Division, ensuring a coordinated delivery of services by ICT as a whole. Troubleshoot problems, develop recommendations, and identify need for technical assistance. Facilitate and monitor user test and system integration testing, ensuring minimal risk. Work with business counterparts to develop and maintain sustainable user training programs. Identify and propose improvement opportunities, defining options, risks, costs/benefits, and impact on end user products and services.

Business Process Design, Service Management and Support

Support the resolution of ICT-enabled business cases in the cluster. Develop and document business cases in terms of architectural and portfolio fit, resource estimation, time planning and value. Recommend joint or coordinated application project delivery across business divisions in collaboration with other BRMs. Develop performance metrics and KPIs to measure client satisfaction. Support the BRM in managing internal customer expectations with respect to IT services. Identify gaps between customer needs and IT capabilities, and work to find innovative solutions to those gaps.

Advocacy

Acts as a liaison between business divisions and ICT. Carry out change management activities through frequent communication to staff and clients. Promotes business knowledge of IT enabled solutions to ensure the best possible outcome. Support the delivery of IT innovation and awareness programs.

To qualify as a champion for every child you will have…

An advanced university degree (Master’s or higher) in management information systems, computer science, business administration, information technology management or other related social science field. A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree.

A minimum of 5 years of relevant professional experience in information management technology in a large international organization and/or corporation is required, as elaborated below: 

• Work experience in one of the following areas: Web/Mobile solutions, Data management and Business intelligence solutions; Customer relationship management solutions; customer support technologies, Technical Architecture, IT Applications, IT Operations.
• Experience engaging with multiple stakeholders in a large context/geographically dispersed organization.
• Experience in successfully supporting large, complex projects and/or in IT consulting/staff roles
• Working experience/ in-depth knowledge of business operations and systems requirements processes.
• Proven experience in eliciting requirements and testing.

In addition, the selected candidate will the following specific functional skills (at least one of the combinations below):

• Extensive understanding and experience with integrated ERP (SAP, Oracle) and related business applications in global, multi country organizations. Experience with advocacy and outreach communication platforms, including social media.

• Extensive experience with and understanding of open source software development and field-focused ICT systems for Development/Programmes (A strong plus if systems are UNICEF’s). Extensive experience with and understanding of emergency ICT systems (strong plus if systems are UNICEF’s).

• Experience of emerging data sources and analytics and leveraging information for Programme and policy advocacy. Experience with data science, business intelligence, real time monitoring system and knowledge management. 

• Experience with fund raising processes, customer relationship management solutions and related information systems. Excellent understanding of social media tools.

Developing country work experience and/or familiarity with emergency context will be considered an asset.

Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) will be considered an asset.

For every Child, you demonstrate…

Our core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

The functional competencies required for this post are:

• Analyzing
• Applying Technical Expertise
• Formulating Strategies and Concepts
• Relating and Networking
• Planning and Organizing.

This position is classified as “rotational” which means the incumbent is expected to rotate to another duty station upon completion of their tour of duty.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all backgrounds to apply.