U- Report Internship (Analytics Manager), Kuala Lumpur, Malaysia (Malaysian Only)

The Innovation Team is looking for an intern student to support national scale of the U-Report platform and activities. Location: Kuala Lumpur, with travel throughout the country, as required Start date: 01 September 2017 Duration: 3 months (with possibility of extension) Reporting to: Innovation Lead, in close collaboration with U-Report National Project Coordinator

Background:

UNICEF collaborates with a range of civil society, faith-based and media organizations and government partners to create opportunities for children and young people to directly participate in decision-making around issues that impact their development. 

U-report is a free communication platform that enables adolescents and youth (ages 15-24) to share and receive information on issues they care about in their communities, encourage citizen-led development and create positive change. By sending the word “join” via SMS to a short-code or following a U-report Twitter handle in response to advertising and partner field activities, U-reporters can receive and respond to poll questions on important social topics – such as health, education or employment.   These responses are anonymized, aggregated and visualized in real-time and the results shared back with U-reporters, media and decision-makers. 

U-report is powered by a range of on- and offline activities, including:

• A free messaging application that enables mass polling across platforms (SMS, Twitter + LINE, WeChat in 2016) and real-time aggregation and visualization of responses
• A public-facing online platform displaying real-time poll results + current information on project activities and partners + youth-generated content (human interest stories, “U-reporter profiles”, interviews with decision-makers etc.)
• Customizable (back-end) dashboards that enable UNICEF programs & partners to use incoming information to improve service-delivery
• A growing network of CSO and government partnerships that support grassroots mobilization and registration of adolescents and youth country-wide
• Sustained upstream advocacy to create opportunities to directly engage decision-makers with poll results and young people
• An ongoing media campaign to raise awareness about the U-report platform and amplify the opinions and ideas collected and shared by young people
• Grassroots community-building activities designed to activate adolescents and youth as advocates for positive social change in their communities

Launched in May 2011, U-Report has more than 3.5 million members across nearly 40 countries - including Indonesia, Chile, Pakistan, Mexico, Nigeria and Uganda. Building upon this growing international success, UNICEF Malaysia aims to scale-up from pilot to national deployment in 2017, accompanied by a highly-visible media campaign, launch event and mobilization strategy

Job description:

UNICEF Malaysia is seeking a rockstar intern to support national scale of the U-Report platform and activities. A key member of the UNICEF Innovation team, this role is focused on helping key organizational partners incorporate the U-Report platform and data into their regular programmes. This includes system demonstrations, support to set-up and manage the polling function and features and supporting packaging and dissemination of this data to key stakeholders.Our U-Report Analytics Manager will help drive a project currently in its pilot phase to national scale-up in 2017 – by helping key partners learn to use this tool to add value to strengthen the work they already do.

About you:

Our ideal candidate has an impressive analytical mind and a keen understanding of human behavior and motivations. How and Why are among your favorite words, and you are always looking to discover the deeper meaning behinds words and actions. You understand that ‘information is power’ and how big data can be used to drive decisions, from the personal to the political.  You have a desire to help Malaysian social organizations do their work better, and the skillset to help them collect the data they need to improve the services that they deliver. This includes excellent listening and communication skills and ability to strategically break down the steps that lead from information to action.

Responsibilities:

Working with key U-Report partners to understand their data needs and develop polls to help them meaningfully collect, use and share this information by:

• Demonstrating to partners the features and functions of the U-Report (online) platform
• Understanding their data needs and helping them develop and send out poll questions to address those needs
• Supporting the development of strategies to both collect and use the data
• Identify information, services etc that can be shared back with U-Reporters in exchange for their poll participation

Qualifications & Skills:

• Currently enrolled in a University degree programme in Data Science, Economics, Statistics; degree programmes in Communications, Psychology, Philosophy, Behavior Economics or other relevant Social Science also considered
• Fluent in Malay and proficient in English
• Demonstrable proof of excellent academic performance
• Demonstrable excellence in verbal, written and interpersonal communication in both English and Malay (including active listening and information synthesis and strong writing abilities)
• Strong understanding of the links between information collection, advocacy and social action.
• Good interpersonal skills and ability to work within a multi-cultural team
• Previous relevant work or volunteer experience highly desired

Working conditions: It should be noted that, while this is considered an unpaid internship position, a monthly stipend of RM650 will be given to offset transportation costs

Deadline for application: Midnight, 18 August 2017

HOW TO APPLY:

This is a national position – All eligible Malaysians are encouraged to apply.

• Please submit applications to mlya-hr@unicef.org, with “Application: U-Report Analytics Manager” in the subject heading no later than 18 August, 2017. 

 The following documents should be included in the application

• P-11 Application form
• Technical exercise (see below)
• Proof of enrollment in an undergraduate or graduate programme
• Up-to-date university transcripts

Technical exercise: Please include 1 sample survey designed by you. The survey should demonstrate how you would go about collecting information in response to a social issue of your choice. In addition to your proposed survey questions, each survey should include background information on the data collection strategy behind it, including: the issue you aim to address; what information you aim to collect, from whom and why (i.e. how will this information be used to help create social change?)

Shortlisted candidates will be expected to provide two letters of recommendation from a former employer and/or university.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.