Information and Communication Technology (ICT) Coordinator (National Position) - Palestine

Rights Respected, People Protected

Background:

“A seven-year-old child in Gaza has already witnessed three wars in their lifetime. This is unacceptable.”

Jan Egeland, NRC’s Secretary General

Large-scale displacement took place during the wars of 1948 and 1967, when Israel occupied the West Bank, including East Jerusalem and the Gaza Strip. Many of those displaced have never been able to return. There are currently over 5 million Palestinian refugees spread across Palestine, as well as in Jordan, Lebanon and Syria.

Internal displacement within Palestine remains a concern. Communities come under increasing risk of forcible transfer and other Intentional Humanitarian Law violations, stemming from Israeli policies and practices.

NRC has been active in Palestine since 2009, working across Gaza and the West Bank, including East Jerusalem, to reach Palestinians who are displaced or who face imminent threats of displacement. Our offices in Jerusalem, Ramallah, Hebron and Gaza, provide legal counselling to promote access to human rights, shelter, water and sanitation, and quality education. Nationally and globally, we advocate for the rights of displaced Palestinians and together with local authorities and community-based organisations, we establish mechanisms for monitoring the needs of displaced Palestinians, and promoting community-owned solutions.

Overview:

The ICT Coordinator for the NRC Palestine Country Office is responsible for ensuring all NRC Global & Local ICT policies and guidelines are implemented and to ensure the efficient and cost effective set-up, support, security and maintenance of all ICT software and hardware

The supported technologies include but are not limited to: wired and wireless networks, storage systems, Microsoft Active Directory, Windows OS, MS Office suites, Citrix, end user workstations, laptops and various proprietary and commercial software applications and hardware.

Role and responsibilities

Generic Responsibilities

1. Accountable for adherence to NRC policies, guidance, procedures and the Global ICT Strategy.

2. Responsible to analyse the needs and to develop clear country specific ICT requirements and plans.

3. Responsible for ICT management, control systems and implementation of ICT Handbook, policies, guidance, procedures, and data protection requirements.

4. Responsible for timely and high quality delivery of ICT hardware, software and services to the country programme.

5. Delegation of tasks and responsibilities to ICT staff.

6. Contribute to innovation and advancement of ICT globally in NRC through pilots at CO level.

7. Contribute to programme quality and effectiveness by identifying relevant ICT tools.

8. Responsible for risk analysis related to ICT, mitigation and reporting to the CMG as appropriate.

9. Responsible for skills gap and capacity building to ensure that all staff has the necessary level of knowledge on NRC’s ICT information systems.

10. Responsible for high quality and timely reports to the Country Management Group (CMG), Regional and Head Office to contribute to better decision making regarding the ICT ambition and capacity at Country Level.

Specific Responsibilities

1. Regularly revise the NRC Palestine ICT Policy so that it remains relevant to NRC’s work and context in Palestine as well as to the NRC global ICT Strategy and policy/governance document.

2. Develop further and continue the roll out and evaluation of ICT training for all NRC Palestine staff.

3. Provide input for country program Operating Budgets, ensuring ICT initiatives are adequately funded.

4. Manage the discussions and input from ICT into the development and roll out of ICT solutions to support NRC Palestine based programmes and support units.

5. Support NRC’s commitment to technically sound and evidence-based program design, monitoring and evaluation via the use of technology

6. Agresso Focal point

7. Track and Monitor NRC Assets registry including Asset transfer and Donation

8. Advise NRC’s senior leadership team on strategic technology trends, needs and opportunities

Our Ideal Candidate:

Minimum 3 years’ experience from working as an ICT Officer or Coordinator in complex contexts.

Experience with creating standard operation procedures (SOP’s), and rules and regulations.

A proactive person who is able to start work scratch, and solid experience with IT technologies.

The person in this position will focus at ensuring compliance with the ICT regulations and procedures in Palestine country office, and ensure proper implementation for them.

Ability to work in teams and collaborate with different people.

Must have strong communication skills, written and oral, be able to communicate effectively, produce reports, and present solutions. 

Advanced computer skills, and knowledge of office 365 is an asset.

Additional Information:

Contract period: 12 months

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Jerusalem, 30% travel to Gaza.

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

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