Trainer Assistance Information Systems

Resident

Organization: ICRC - International Committee of the Red Cross
Location: Resident
Grade: Junior level - Junior
Occupational Groups:
- Operations and Administrations
- Education, Learning and Training
- Information Technology and Computer Science
Closing Date: Closed

Training specialist

on Assistance Division's information systems

OP/ASSIST/CHF

Purpose of the post

The Assistance Division is providing field operations with strategic support and field expertise in 4 key areas: Economic security, Health care services, Water & Habitat, as well as Weapon Contamination. To this end, teams use various applications to collect and analyse data, implement programmes and monitor their progress. These tools allow to translate data into usable insights to strengthen the management of operational activities, strategy and transversal decision-making.

In September 2016, the ICRC has approved a data management model including all transactional data and statistical data from reporting tools, the organization of data management roles, and specific data governance roles associated with the model. This model should ensure a coherent and coordinated approach in order to achieve optimal organisation of data management functions across different levels of the organisation and maximise cross-métier synergies – all with the aim of bringing value out of data at all levels of the ICRC. It informs and guides all strategies and plans to organize new functions related to data management or delocalize, move and regroup the existing ones in the coming years. To implement the data management model, the Assistance Division has established a 4-year roadmap for improving and organizing the way it manages and uses its data, and ensuring optimal quality.

Training materials is usually drafted during the development of the applications and used during the roll-out process to train end-users. However, as tools are regularly updated, the training material needs to be reviewed in terms of content and the delivery methodology adjusted. Furthermore, there is a constant need to deliver trainings on the various applications, due to the rapid expansion of operations and the turn-over of staff.

Main duties and responsibilities

Under the supervision of the Deputy Head of Division, the Trainer will update and deliver application-related training courses for end-users, to enhance their ability to effectively use Assistance systems and applications. S/he is will also ensure quality and format of trainings, and define the most appropriate training method. To this end, s/he collaborates closely with the L3 application managers to define the content with and the Learning Support Unit for the pedagogical design and the production of the training. More specifically, s/he will:

Review and update existing training material of the different Assistance applications, including quick guides, e-learning modules, tip sheets, etc.
Ensure the quality of the content and the delivery of the training
Adapt training methodology in line with technological evolution and new pedagogical engineering standards
Conduct and facilitate applications training delivery to end-users, both through remote learning/facilitation sessions and face-to-face trainings
Support project manager of new applications in the design and development of the end-user training, by helping to define objectives, content and delivery methodology
Contribute to learning needs analyses or upon request, assess training needs for specific applications and proposes a training plan
Lead the development of tailor-made training events when requested
Ensure appropriate and systematic evaluation of training courses (in line with LnD standards)
Internally, interact within Assistance colleagues (L3 application managers, project managers) and LnD (LSU)
Externally, interact with training suppliers and/or métier professionals

Education and experience required

Diploma, University degree or equivalent in learning related area
5 years minimum of professional experience in adult learning development and delivery, training design and delivery
Knowledge and proven experience in training delivery methodology and tools such as Adobe Captivate, Articulate Replay / Storyline / Studio 13, and others
Work experience in a large multi-national organisation
Field experience in any of the 4 Assistance métiers an asset

Desired profile and skills

Strong organisational skills, pragmatic and solution-oriented
Solid group facilitation and presentation skills
Strong listening and interpersonal skills
Capacity to interact with different cultures
Flexible, systematic, proactive and with good relationship-building skills
Ability to work autonomously
Ability to incorporate innovative approaches
Interest in pedagogical engineering
Knowledge in humanitarian data management and business intelligence, an asset
Good verbal and written communication skills in English and French, particularly with multi-cultural stakeholders. Arabic or Spanish an asset

Additional information