ICT Officer - (only open for Afghan nationality) - Job Location: Nangarhar - Afghanistan

Nangarhar Province

Organization: NRC - Norwegian Refugee Council
Location: Nangarhar Province
Grade: Mid level - Mid level
Occupational Groups:
- Information Technology and Computer Science
- Emergency Aid and Response
Closing Date: Closed

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

Purpose of the Job: The purpose of the ICT Officer position is to provide support on specific technical competences related to program and support development to both Jalalabad and Kunar offices in East.

Note: For more details about the position, kindly refer to the job description attached at the bottom.

Job description

Ensure adherence with NRC policies, tools, handbooks and guidelines.
Implement delegated support function portfolio according to plan of action.
Prepare and develop status reports as required by management.
Ensure proper filing of documents.
Promote and share ideas for improvement of the support function.
Ensure proper filing of documents.
Provide full IT support for NRC Networks in NRC Jalalabad & Kunar Offices and Guesthouse.
Provide network solutions for NRC East, Jalalabad & Kunar Office & Guesthouse – domain organization, Active Directory structure, remote control/support, firewall, and antivirus installation and other relevant software & hardware.
Pro-actively recognize requirements of NRC Jalalabad & Kunar Offices and Guesthouse employees and provide training for network users.
Ongoing network implementation occasioned by opening/closing of NRC Jalalabad & Kunar Offices and Guesthouse.
Analysis of problems, finding and delivering permanent solutions to problems, pro-actively troubleshooting and providing durable solutions to re-current problems.
Submission of both weekly and monthly Plan & reports on all activities achieved during the past month/week.
Ensures IT procedures & policy are followed in NRC Jalalabad & Kunar Offices and Guesthouse
Provides IT support & help desk facility.
Different software configuration and installation.
Maintain IT equipment and software inventory weekly.
Filing IT item damage reports.
Handover of IT items; managing IT stock; taking the repairable IT items to workshop.
Domain troubleshooting & user configuration in Jalalabad & Kunar.
Back-up of data regularly/systems.
Responsible for NRC cloud system, O365 Groups & Filling Tree maintenance.
Contacting IT focal point in NRC Afghanistan, Kunar office.
Online control of IT system in NRC Kunar and Jalalabad Main Office.
Servers configuration guided by IT Coordinator.
Access points, Routers, Switches, Print servers trouble shooting & configurations.
Trouble shooting and protection the NRC network systems against Mal wares, ad wares, Malicious & virus’.
Update Windows, anti-virus/malware software, and other software with patches and new version.
Implement and administer the office network according to HQ Field IT Policies and Procedures.
Supervise installations performed by third parties such as cabling, Internet connection, etc.
Provide first level Help Desk support to all office staff and refer unsolved issues to Kabul SO ICT Department for second level support.
Implement and enforce security on the network and prevent misuse of the IT resources.
Set up and ensure reliable Internet connectivity.
Configure and install workstations, printers, client software etc.
Make sure all ICT equipment are functional & Responsible for service quarterly.
The IT Officer shall come over the weekends when and if required to troubleshoot IT problems.
Monitoring the signal strength for the Office & guesthouses internet connections.

Qualifications

Bachelor in IT, Computer Science.
Three years’ Relevant experience in Field of ICT.
Experience from working ICT field in a humanitarian, INGO, UN agencies, ISPs.
MCSE, MSCA, CCNA, CompTIA, MCP Course/Certification plus point.
Provide basic training to end users on both hardware and applicable software.
Very good knowledge and understanding of Windows 2003, 2008 2012 & 2016 Server, Active Directory, windows domain environment – DNS, DHCP, TCP/IP, remote control, Dell/HP, Cisco, Networking. Back up data system.
A+ Hardware with Networking.
Good knowledge of anti-virus and Cisco firewall / Devices software.
Good Knowledge of Cisco & Microsoft network environment.
understanding of other IT matters – Office 2010,2016, windows 10, e-mail PST, OST, File knowledge.
Having Ability to install and working with different Operating systems.
Good communication, Organizational, team working and interpersonal skills.
Fluency in English language – written and spoken (fluent), Pashto and Dari.
Should Respect deadline.
A thorough knowledge and technical understanding of the following.