To hire an international consultant, who will be responsible for heading the in-house Face to Face operations at the national level. All city manager will be reporting to him/her. The performance of the consultant will be measurable by the no of donors that are recruited on monthly basis, also city wise performance will be monitored. The output expectation is a per facer per month productivity in the range of 30-40 pledge donors. The performance of the consultant will be measured. The monthly target is around 1,000 pledge donors.
TITLE OF CONSULTANCY: FIELD OPERATIONS MANAGER (IN-HOUSE – FULL TIME) – INTERNATIONAL CONSULTANT
LOCATION: New Delhi with travel to cities like Bangalore, Pune, Hyderabad, Chennai, Kolkata, Mumbai, New Delhi, Chandigarh etc
DURATION OF CONSULTANCY: 11 months and 2 weeks.
CLOSING DATE: 11 June 2019
BACKGROUND / RATIONALE
The potential for face to face fundraising to address the needs of India’s children in the coming years is incredible. Rapid growth and expansion of the F2F channel through 2019 and beyond is essential to ensure India’s long-term program funding goals are realized. India is a priority market for UNICEF and unlocking the full potential of the F2F channel is key to realizing the growth of Individuals fundraising in the country.
PURPOSE OF ASSIGNMENT
The consultant will be responsible for handling daily field operations of Face2Face (F2F), in house and will act as an interface between the UNICEF Individual Giving team and city heads located at different tier -I cities across the country. H/she will be primarily responsible to oversee the function of the in-house Face2Face team.
OBJECTIVE/S
To hire an international consultant, who will be responsible for heading the in-house Face to Face operations at the national level. All city manager will be reporting to him/her.
The performance of the consultant will be measurable by the no of donors that are recruited on monthly basis, also city wise performance will be monitored. The output expectation is a per facer per month productivity in the range of 30-40 pledge donors.
The performance of the consultant will be measured. The monthly target is around 1,000 pledge donors.
TASKS
1. Conduct research in the F2F market in India, observe F2F implementation by UNICEF contractors, conduct mystery shopping of F2F done by other agencies and other non-profits.
2. Develop key fundraising strategies and activities for F2F inhouse. Provide technical input on the organizational structure, targets, timelines, workplans, resources required and timelines for implementation.
3. Advise and support the recruitment, training and retention of the core staff for the in-house team and frontline fundraisers. Provide effective coaching and leadership to help the team fulfil target and maintain elevated levels of motivation.
4. As the F2F in house team begins implementation, monitor monthly and weekly performance of teams and individuals, identifying areas where improvement is needed. Provide recommendations and technical input on training, motivational aspects, site and channel management, materials used, incentive schemes, sign-up processes etc.
5. Conduct regular performance management and provide sales support wherever necessary. Brief and scrutinize reports and present on recruitment results, expenditure and budget utilization. Ensure the F2F fundraiser and donor database is accurate and provide timely insight into donor acquisition and donor care activities.
6. Analyse results of F2F inhouse operations, conduct evaluation workshops, prepares report on year one results, lessons learned and recommendations.
DELIVERABLES AND DEADLINES
S. No. Major Task Deliverable Specific delivery date/deadline for completion of deliverable (please mention as date/no. of days/month) Estimated travel required for completion of deliverable (please mention destination/ number of days)
1. Assess F2F activities within India (UNICEF agencies) Assessment Report on performance of vendors, comments on strategies and areas of improvements. Monthly reports Travel to various cities like Bangalore, Hyderabad, Pune, Mumbai & Kolkata. Number of travel days –20 days per month for the first 5 months and 18 days per month for the remaining 6 months. (2 cities of 10 days in each city in the initial 5 months and thereafter 3 cities per month 6 days in each city)
2. Conduct mystery shopping of F2F done by other agencies 1. Report on outcomes of mystery shopping
2. Strategies adopted by other non-profits that can be replicated After each visit Travel to various cities like Bangalore, Hyderabad, Pune, Mumbai & Kolkata. Number of travel days –20 days per month for the first 5 months and 18 days per month for the remaining 6 months (2 cities of 10 days in each city in the initial 5 months and thereafter 3 cities per month 6 days in each city)
3. Develop key fundraising strategies and activities for F2F inhouse Strategic implementation plan with targets, indicators, means of verification and time frames. 31 May 2019 No travel involved.
4. Support the recruitment, training and retention of the core staff for the in-house team 1. Shortlist the probable in house team members to be interviewed.
2. Selection Matrix showing the performance of the selected candidate vis a vis other candidate. 15 May 2019
31 May 2019 No travel involved.
5. Training and retention of the core staff for the in-house team. 1. Training calendar
2. Training Module
3. Report on knowledge check of in house team members 15 June 2019
15 June 2019
30 June 2019 No travel involved.
6 Monitor monthly and weekly performance of teams and individuals, 1. Weekly Performance Reports
2. Monthly reports
[All reports to highlight areas of improvement] Within 3 days of completion of the week. – Every week
Within 7 days of completion of the month Travel to various cities like Bangalore, Hyderabad, Pune, Mumbai & Kolkata. Number of travel days – 20 days per month.
7. Analyse results of F2F inhouse operations, conduct evaluation workshops, prepares report on year one results, lessons learned and recommendations Annual Report 31 April 2020
DUTY STATION
New Delhi with travel to cities like Bangalore, Pune, Hyderabad, Chennai, Kolkata, Mumbai, New Delhi, Chandigarh etc
SUPERVISOR
Individual Fundraising Manager
OFFICIAL TRAVEL INVOLVED (ITINERARY AND DURATION)
TRAVEL INVOLVED (ITINERARY AND DURATION)
• Location(s) for travel including districts to be covered - cities like Bangalore, Pune, Hyderabad, Chennai, Kolkata, Mumbai, New Delhi, Chandigarh etc.
• Duration - 10 days per city in the first 5 months, thereafter 6 days per city.
• Number of trips – 2 trips per months in the first 5 months and thereafter trips to 3 cities per month.
• Maximum 20 days travel per month away from duty station (Initial 5 months 10 days travel planned to 2 different cities, for the remaining period 6 days visit per city to 3 different cities per month; i.e. 18 days travel per month)
ESTIMATED DURATION OF CONTRACT (PART TIME)
11.5 months. The initial contract will be issued until December 2019. The contract for the remaining period will be issued in January 2020 subject to satisfactory performance and continuing need.
QUALIFICATIONS / SPECIALIZED KNOWLEDGE / EXPERIENCE/ COMPETENCIES (CORE/TECHNICAL/FUNCTIONAL) / LANGUAGE SKILLS REQUIRED FOR THE ASSIGNMENT
Educational Qualification - High school and above
2-3 years of experience of leading a Face to Face team as team leader.
Managerial experience of managing 3-4 teams will be preferred.
Experience of leading a city or working at a national level is highly welcomed.
Good knowledge of English is a must.
Needs to be an excellent team player.
TECHNICAL EVALUATION CRITERIA (WITH WEIGHTS FOR EACH CRITERIA)
The selection will be done using the Quality and Cost Based Selection Method [80 (Technical -20 financial].
Initial screening of the CVs received will be done on the following criteria
o International Experience in F2F with international development organizations/charities – more than 2 years
Technical Evaluation will include a telephonic/skype interview of the candidate - 80. Qualifying marks in interview is 56:
- The objective will be to judge the candidate on the following parameters:
o Relevant experience
o No of years of experience
o Results achieved in terms of no of people managed, no of donors recruited, the volume of business generated in previous roles etc.
Candidates who score 56 marks and above in the interview will be considered technically responsive and their financials will be opened. Reference checks of the successful candidate, who will be offered the consultancy will be done
. HOW TO APPLY: Your online application should contain four separate attachments:
i. A Cover letter explaining the motivation for applying and also explaining how the qualifications and skill-set of the candidate are suitable for this position (to be uploaded online)
ii. Curriculum Vitae (CV) (to be uploaded online)
iii. A financial proposal indicating deliverable-based lumpsum fee as per template attached below. Please do not forget to specify your name in the file and include your signature, while saving. (to be uploaded under financial proposal section).
revised Financial Template - Operations Manager F2F.docx
Without the financial proposal template your application will be considered incomplete.
PAYMENT SCHEDULE
Payment will be linked to deliverables and would be released every month on satisfactory certification by supervisor.
NOTE:
• Any attempt to unduly influence UNICEF’s selection process will lead to automatic disqualification of the applicant.
• The financial proposals of only those candidates who are found technically appropriate will be opened.
• Joint applications of two or more individuals are not accepted.
• Incomplete applications, submissions without all required documents or submissions after the deadline will be invalidated.
• Please note, UNICEF does not charge any fee during any stage of the process.
• Those who applied earlier need not apply again
For any clarifications, please contact:
UNICEF
Supply & Procurement Section
73, Lodi Estate, New Delhi 110003
E-mail : mlu@unicef.org