Administrative Officer (Liaison) - Tehran Based - Iran Nationals Only

Rights Respected, People Protected

About NRC
The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, food security, livelihoods, legal assistance, and water, sanitation and hygiene sectors. The Norwegian Refugee Council has approximately 6,000 committed and competent employees involved in projects across four continents. NRC runs the world's largest standby rosters NORCAP, with 650 professionals, ready to be deployed on 72 hours’ notice when a crisis occurs.
NRC in the Islamic Republic in Iran
NRC started operations in Iran in 2012. We currently deliver humanitarian assistance in 9 provinces in the sectors of Education, Food Security and livelihoods, Water, Sanitation and Hygiene (WASH), Shelter construction, as well as Information, Counseling and Legal Assistance (ICLA). We co-lead several technical inter-agency working groups and provide capacity building to humanitarian partners in country. NRC Iran also built an advocacy unit to develop initiatives among INGOs to improve rights of the displaced. NRC is scaling up substantially its activities in support of the Government of Iran efforts towards an estimated 3,6 million Afghans residing in country.

About the position: Administrative Officer (Liaison)

Generic Responsibilities

• Ensure adherence with NRC policies, tools, handbooks and guidelines
• Implement delegated support function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Promote and share ideas for improvement of the support function
• Promote the rights of refugees and displaced in line with the advocacy strategy
• Identify and report protection needs and gaps, explore and propose new and safer ways to assist

Specific Responsibilities:

• Recording physical and electronic archives of all communications with national level government authorities, and keeping record on all outgoing and incoming communications.
• Assist with drafting and submitting communications with national level stakeholders. 
• Assist with harmonized and credible translation of documents from English to Persian and vice-versa.
• Assist with developing administrative tools and ensure applying existing procedures to ensure timely and effective implementation of Government Liaison’s activities.
• Support with monitoring national and regional media to highlight developments relevant to the work of NRC in I.R. of Iran.   

Generic professional competencies:           

• Experience from working as a Support Function Officer in a humanitarian/recovery context         
• Previous experience from working in complex and volatile contexts            
• Documented results related to the position’s responsibilities           
• Proficiency in English both oral and written:

Context/ Specific skills, knowledge and experience:        

• Bachelor’s degree in Administrative Management or related fields is an asset     
• Proficiency in MS Office (MS Word, MS Excel and MS PowerPoint, in particular)

Behavioral Competencies:

• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect
• Ability to work under pressure

Performance Management:
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework

Duty Station: Tehran (Country Office)
Contract duration/until: Until end of 2019 with possibility of extension
Salary/Benefits: According to NRC’s salary scale and terms and conditions